Vonage Business

Vonage Business

Unified Communications and UCaaS from Vonage Business:

Businesses are always seeking new ways to enhance productivity, improve operational efficiency, and optimize the customer journey and experience. For organizations that have a robust customer service department, finding the right communications solution or contact center software is especially important for addressing these concerns. Vonage Business offers an array of cloud contact centers for business owners looking to create the best experience possible for both customers and employees.

Vonage Business Features and Solutions:

All your business's communication apps and services are consolidated and easily accessible under one platform.

  • Access messaging, video, conferencing, contact centers, business apps, and chat no matter what device you're using.
  • Boost team productivity.
  • Improve existing workflows.
  • Provide better communication options to customers.
  • Gain more control over ownership costs.
  • Compatible with business applications such as Salesforce, Google Suite, and Microsoft Dynamics.

UC solutions are easily scale-able and can accommodate the needs of small businesses as well as large enterprises.

Get top brands in the industry – including Polycom, Panasonic, and Yealink – at competitive prices.

Compatible Vonage Business devices include:

Panasonic

  • KX-TPA65
  • TGP600
  • TPA 60

Polycom

  • SoundStation IP 5000, IP 6000
  • Trio 8500
  • RealPresence Trio 8800
  • VVX 1500, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, & 601
  • VVX Expansion Module

X-lite 4.0: VoIP Softphone

Yealink

  • CP920, CP960, CPW90
  • BT40
  • WF40
  • EXP40
  • T21P-E2
  • T41S, T42S, T46S, T48S
  • SIP VP-T49G
  • W56H, W60P

Netgear WNR3500L

Other Features

Other powerful features provide businesses with flexibility and control over their phone systems.

  • Privacy features
  • Call announce
  • Caller ID block
  • Call screening
  • Do not disturb
  • Set caller ID
  • Spam shield

Customer service features:


  • Call hold
  • Call logs
  • Call park
  • Call queue
  • Call recording
  • And more

On-the-go features include:


  • Call forwarding
  • Cell phone integration
  • Desktop and mobile apps
  • Voicemail to email
  • Visual voicemail

Collaboration tools include:


  • Call group and monitoring
  • Chat
  • Conference bridge
  • Online meetings
  • Video conferencing

Vonage CX Cloud Express contact center is an add-on feature designed for mid-market businesses and, when paired with CRM integration, delivers a superior customer experience and reduces costs for business owners. CX Cloud Express can be managed and monitored via a web browser.

Other features of Vonage CX Cloud Express:

  • Automatic call distribution
  • Interactive voice response
  • Supervisor interface
  • Reporting/analytics
  • Call forwarding
  • Call recording

A managed service provider like Stratosphere Networks can give you an unbiased opinion on options that are available to you. Additionally, if you go through an MSP rather than working directly with the carrier, you gain access to a higher level of customer support and can rely on a single vendor for all your account management needs. If you'd like to learn more about Vonage Business solutions, contact our expert team today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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