Vonage Business

Unified Communications and UCaaS from Vonage Business:

Businesses are always seeking new ways to enhance productivity, improve operational efficiency, and optimize the customer journey and experience. For organizations that have a robust customer service department, finding the right communications solution or contact center software is especially important for addressing these concerns. Vonage Business offers an array of cloud contact centers for business owners looking to create the best experience possible for both customers and employees.

Vonage Business Features and Solutions:

All your business's communication apps and services are consolidated and easily accessible under one platform.

Access messaging, video, conferencing, contact centers, business apps, and chat no matter what device you're using.
Boost team productivity.
Improve existing workflows.
Provide better communication options to customers.
Gain more control over ownership costs.
Compatible with business applications such as Salesforce, Google Suite, and Microsoft Dynamics.

UC solutions are easily scale-able and can accommodate the needs of small businesses as well as large enterprises.

Get top brands in the industry – including Polycom, Panasonic, and Yealink – at competitive prices.

Compatible Vonage Business devices include:

Panasonic

KX-TPA65
TGP600
TPA 60

Polycom

SoundStation IP 5000, IP 6000
Trio 8500
RealPresence Trio 8800
VVX 1500, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, & 601
VVX Expansion Module

X-lite 4.0: VoIP Softphone

Yealink

CP920, CP960, CPW90
BT40
WF40
EXP40
T21P-E2
T41S, T42S, T46S, T48S
SIP VP-T49G
W56H, W60P

Netgear WNR3500L

Other Features

Other powerful features provide businesses with flexibility and control over their phone systems.

Privacy features
Call announce
Caller ID block
Call screening
Do not disturb
Set caller ID
Spam shield

Customer service features:

Call hold
Call logs
Call park
Call queue
Call recording
And more

On-the-go features include:

Call forwarding
Cell phone integration
Desktop and mobile apps
Voicemail to email
Visual voicemail

Collaboration tools include:

Call group and monitoring
Chat
Conference bridge
Online meetings
Video conferencing

Vonage CX Cloud Express contact center is an add-on feature designed for mid-market businesses and, when paired with CRM integration, delivers a superior customer experience and reduces costs for business owners. CX Cloud Express can be managed and monitored via a web browser.

Other features of Vonage CX Cloud Express:

Automatic call distribution
Interactive voice response
Supervisor interface
Reporting/analytics
Call forwarding
Call recording

Our advisors can give you an unbiased opinion on options that are available to you. We leverage advanced tools and our extensive partner network to help our clients efficiently identify solutions that fit their specific business needs. If you'd like to learn more about Vonage Business solutions, contact our expert team today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

Next Steps

Contact us today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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Read about how our advisors helped a non-profit empower remote workers with a cloud phone system.

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