Now that working from home has become standard, businesses need modern communication solutions capable of keeping remote workers connected with clients and coworkers from any location and any device. These advanced cloud platforms from Avaya can help you deliver the best possible customer and employee experience and stand out in today's digital world. Our team of Avaya experts can help you install, program and maintain these next-gen solutions from the Avaya OneCloud portfolio.
Avaya OneCloud Communications Platform as a Service (CPaaS)
Because every business is different, one-size-fits-all solutions often fall short. Avaya OneCloud CPaaS gives you all the resources and capabilities you need to create your own SMS- and voice-enabled applications crafted specifically for your company's workflows.
Key Features for Developers
With Avaya CPaaS, you'll have access to open APIs your developers can utilize to produce apps with the following functions:
Messaging
- Two-way SMS
- MMS
- Bulk messaging
- Free inbound messaging
- Custom sender ID
- And more
Voice
- IVR
- Text-to-speech
- Call tracking
- Transcription
- Auto speech recognition
- Global phone numbers
- Voice effects
- SIP registration
- Inbound call processing
- And more
Phone numbers
- One-click enablement via Google CCAI
- Toll-free
- Local numbers
- And more
Carrier services
- Worldwide carrier, call name, and billing name address lookup
Advantages of OneCloud CPaaS
Business leaders can benefit from this platform in many ways. Here are just a few notable reasons why companies choose this solution to message- and voice-enable their applications:
- Lower costs compared to legacy systems due to less hardware
- Choice to construct apps in any environment or language
- Ability to create highly accessible cloud apps utilizing OPEN APIs
- Self-serve developer portal access
- Burstable redundancy through the OneCloud carrier network
Avaya Cloud Office
Avaya Cloud Office (ACO) will help your business advance digital transformation efforts and empower a distributed workforce with cutting-edge Unified Communications as a Service (UCaaS) technology.
Why Companies Choose Avaya Cloud Office (ACO)
ACO is the result of Avaya – a global leader in enterprise communication solutions – joining forces with RingCentral, a top cloud-based VoIP supplier. With RingCentral's outstanding UCaaS software and Avaya's technology, services and migration abilities, ACO delivers all the capabilities your business needs to deliver exceptional customer and employee experiences and stay competitive in today's increasingly digital world.
This solution goes beyond basic cloud phone system capabilities (calling, meetings and messaging) with the following features:
- Virtual team rooms
- More than 100 out-of-the-box integrations, including Google Drive, Microsoft, Oracle, Salesforce and more
- File and desktop sharing capabilities
- Task management
- Built-in analytics to drive informed decision-making
- Next-gen security controls, such as enterprise single sign-on and distributed data centers
- One number for voice, texting, FAX and multimedia messages
- Avaya product compatibility, including J139, J169 and J176 Series phones
- And more
Streamline Your Company's Communications While Containing Costs
Migrating your phone system to the cloud with ACO can benefit your business in numerous ways. In addition to facilitating collaboration and communication from anywhere, implementing this advanced cloud phone system comes with the following advantages:
- Greater scalability for growing companies
- Cost containment (no more hardware upgrades)
- Increased productivity
- Solution management services and high-quality customer support from Avaya's customer success team
As a longtime trusted Avaya partner, Stratosphere Networks can help you determine whether Avaya OneCloud CPaaS, ACO and other Avaya products meet your company's unique requirements. We can also ensure your Avaya products maintain peak performance with our comprehensive support services. To connect with our cloud consultants and Avaya experts, just call 877-599-3999 or email sales@stratospherenetworks.com.