Tech Talks: Boost Efficiency With Communications Workflow as a Service

customer service representativesIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

Are you searching for a cloud-based unified communications (UC) solution that can give your operational efficiency a major boost? The Stratosphere Networks team of expert cloud consultants recently met with representatives from a vendor that offers a unique, cutting edge communications workflow platform that improves processes and increases productivity, among many other benefits. Here’s everything you need to know about this solution and why you might want to consider it for your organization.

Provider Overview
Based in Indianapolis, Indiana, the company is a global communications workflow company that leverages numerous channels of communication (including voice, video, email, text, and more) to streamline processes, improve operational efficiency, and increase employee and client engagement. This vendor strives to forge powerful connections between people, software, systems, and processes through communications, business workflows, and intelligence.

Featured Offering: Communications Workflow as a Service (CWaaS)
This cloud-based software platform is a full UC suite in the cloud, with embedded contact center, softphone, conferencing, web chat, presence/IM, and mobility. The intuitive solution lets users access industry-specific software, CRM, and phone from just one monitor. Additionally, users can access the platform on mobile devices just as easily as they can on a desktop. Other key features include the following:

  • 160 preset reports
  • Call detail reports
  • Report scheduling
  • In-call analytics, including “cradle-to-grave” reporting
  • Optional full voice MOS scoring
  • And more

Most importantly, the workflow tool aspect of this platform leverages different methods of communication to streamline time-consuming tasks involving systems, software, processes and people. You can tie software solutions such as CRM, ERP, logistics, and more into the communications tools in the unified communications as a service (UCaaS) part of this platform so that the software tools can talk to each other and trigger certain actions. As a result, you can automate workflows, or processes that involve one system talking to another.

Here are some examples of workflows that you can automate with this solution to increase operational efficiency:

  • Payment collection
  • Appointment reminders
  • Logging billable hours

If you’d like more information about this offering or any other cloud-based communications solutions, don’t hesitate to contact our team of expert cloud consultants. If you’re interested in business process optimization but aren’t sure where to start, we can provide guidance concerning different solutions, analytics, and business intelligence.

Our team has experience handling various solutions from a wide range of vendors in our extensive partner network, which gives us the insight needed to serve as a trusted advisor to our clients and offer a truly objective assessment of which products meet their specific business needs.

Whether you buy directly from the supplier or work with us, the cost will remain the same. We maintain a price parity guarantee. By partnering with the Stratosphere Networks team, you’ll save time and money by leveraging our expert knowledge and letting us show you the strengths and weaknesses of each provider. Make a decision based on a thorough and agnostic assessment for no extra cost.

Our team can recommend cybersecurity and cloud solutions for your business, whether you’re running a large enterprise or a small company. Connect with us today by emailing or calling 877-599-3999.

Contact Us

We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Stratosphere Networks, you can optout of all marketing communications or customize your preferences here.