To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.
Do any of these issues sound familiar?
High call volumes
Long wait times for customers
Overworked call center agents
Subpar revenue due to missed calls
Agents quitting frequently due to repetitive and unrewarding work
Unhappy customers
Inefficient operations
No room in the budget to address overwhelming call volumes
A single solution has the potential to solve all of those problems: Lifelike AI voice agents. With realistic-sounding virtual agents powered by artificial intelligence, you can automate your company’s responses to up to 90 percent of customer calls and make life easier for everyone involved.
AI voice agents: Key features and benefits
For enterprises that need to automate voice interactions with customers, these AI voice agents can take care of routine tasks such as making reservations or checking order status. These large language models (LLMs) can supplement traditional interactive voice response (IVR) systems and human agents and offer the following features and advantages:
Customization (gender, dialect, speed and brand voice)
Training based on customer interactions
Integration with other LLMs, CRMs, payment systems and other apps
Ability to understand context and show empathy for callers
Recognition of complex requests and the ability to hand off to a human agent
Enhanced customer experiences (CX)
Increased revenue
Lower cost to serve
Here are some examples of the results businesses have achieved with this AI customer service solution:
75 percent of calls tackled in 12 languages for a global delivery company
$7.2 million generated in revenue via 5+ minute calls for a hotel and casino operator
60 percent decrease in seasonal hiring, leading to over $1 million in savings for a retailer
15 percent CSAT boost with zero call abandonment for a health insurance company
Our trusted technology advisors are here to help if you want to explore AI solutions for your business. We draw on over 20 years of IT experience, the latest market data, and partnerships with top suppliers to quickly identify AI offerings that align with your unique needs. With the most powerful technology selection tool in the world, our advisors can rapidly generate detailed comparison matrices to streamline the decision-making process.
Accelerate your AI journey today by calling 877-599-3999 or emailing sales@stratospherenetworks.com. You can also jumpstart your search for top CX AI solutions with this free assessment.
