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The unified communications as a service (UCaaS) landscape changes rapidly. In just the past couple of years, questions about phone models and traditional feature functionality have become less relevant as next-generation technologies and customer experience (CX) enhancing capabilities have transformed the UCaaS space. Our team of cloud consultants recently met with representatives from Vonage, a vendor in our partner network that offers cutting-edge business communications solutions. Here’s an overview of what we learned about their solutions and how they can help businesses give their communications capabilities a boost.
Vonage is a leading business cloud communications provider based in Holmdel, New Jersey, with additional offices across the U.S., Europe, Asia and Israel. Founded in 2001, the company works to help companies communicate better with a cloud-based communications platform that combines a comprehensive unified communications (UC) solution with embedded, contextual communications APIs.
Vonage has added to its portfolio through several significant acquisitions in recent years, including the following:
- New VoiceMedia (acquired 2018), a leading cloud contact center provider
- TokBox (acquired 2018), a leading programmable video provider
- Nexmo (acquired 2016), a global leader in the communications platform as a service (CPaaS) market
Vonage offers advanced cloud UCaaS solutions for businesses of all sizes and across all industries. Cloud unified communications from Vonage combines all of your communication services and applications (including messaging, video, contact center, conferencing, and more) into a single platform.
To meet various business needs, the provider offers the following platforms:
Vonage Business Cloud: Give your team members the ability to connect with each other and with clients from anywhere with voice, chat, text messaging and video. This platform serves as a reliable, robust communications solution, with 99.999 percent uptime, the ability to integrate with widely used cloud apps (e.g., Salesforce), and fast, seamless connections thanks to Nexmo APIs.
Vonage Enterprise: Achieve your business goals with a communication system designed specifically for your unique needs. This platform is not only scalable, flexible and robust but also involves a private and fully managed network, in addition to offering an omnichannel view of clients.
Nexmo The Vonage API Platform: This offering gives you the advanced capabilities needed to craft personalized and immediate communication experiences. The platform allows your organization to leverage advanced communication APIs, for voice, messaging, and more. With companies competing increasingly on the sole basis of customer experience, this solution can make a big difference for your business.
For more information about Vonage and other cloud solution providers, contact our team of cloud consultants. Our cloud experts work with a range of offerings from various providers in our extensive partner network. Whether you work with us or go directly to the vendor, the cost will stay the same due to our price parity guarantee. Save both time and money by letting us leverage our expertise and shop around for you.
Whether you’re searching for solutions for a small business or a large enterprise, our team can help you find products and services that meet your specific needs. Get started today by calling 877-599-3999 or emailing firstname.lastname@example.org.