Strat Xtra Technology Podcast

How Dialpad addresses employee engagement, retention and satisfaction

In this episode of Strat X-tra, Stratosphere enterprise technology advisor Kendra Karczewski discusses employee engagement with Dan Ring, regional channel manager for the Midwest with Dialpad. Tune in to hear about how contact center software features like automation, transcription, and AI-powered real-time assist cards can enhance agent coaching and subsequently improve retention rates.

Why a Wholesale Food Distributor Decided to Outsource IT to Stratosphere

In this episode of Strat Xtra, Stratosphere senior technology advisor Joe Williams talks to Bob Bergadon, controller at Nealey Foods, about what made the wholesale food distributor opt for fully outsourced IT after years of ad-hoc support from Stratosphere. Joe and Bob discuss Nealey Foods’ IT support journey, that “ah ha” moment when outsourcing made sense, and how working with Stratosphere has impacted the business. Be sure to tune in to hear the whole story!

Direct Sales vs Trusted Advisor

Direct sales are dying as people prefer to work with unbiased trusted advisors. In this episode, Stratosphere CEO Steve Melchiorre discusses the advantages of working with trusted advisors, notable trends in the IT and telecom spaces, what makes Stratosphere’s advisory services stand out, the future of trusted advisor services, and more.

Dental Marketing Agency Finds Ideal UCaaS Solution Through Stratosphere

In this episode of Strat Xtra, Stratosphere senior technology advisor Zach Hester chats with Dan Palka, senior developer for Clue Dental Marketing, about how Stratosphere's team rapidly identified a Unified Communications as a Service (UCaaS) solution that met Clue Dental's communication needs. The marketing agency went from having separate phone plans for each employee to an easy-to-administer, professional and cost-effective system with RingCentral. Be sure to tune in for the full story!

The Advantages of Outsourcing IT to a Managed Service Provider

In this episode of Strat Xtra, Stratosphere enterprise technology advisor Kendra Karczewski sits down with Stratosphere CEO Steve Melchiorre to discuss the many advantages of outsourcing some or all of your IT functions to a managed service provider (MSP). Steve offers insights into how MSPs can help businesses grappling with challenges such as evolving security threats, the rapid pace of change in the world of technology, and staffing issues (e.g., the Great Resignation and the rising cost of hiring and maintaining an in-house IT team).

Post Covid-19 Security Initiatives

In today's work-from-anywhere era, you need a secure remote work strategy to safeguard your data and infrastructure. In this episode, we talk to Stratosphere Networks President and CIO Kevin Rubin about why zero-trust network architecture has emerged as the go-to solution for companies looking to accommodate a distributed workforce.

What makes 8x8 an 800-pound gorilla in the cloud communications space

In this episode of Strat Xtra, Stratosphere senior technology advisor Joe Williams discusses Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and Experience Communications as a Service (XCaaS) with Alex Brickman, a channel account manager for 8x8. Listen in on their conversation to learn how 8x8 stands out and supports hybrid workforces with a single platform for all end users' communication needs.

RingCentral CX Expert Comments on Cloud Contact Center Trends

In this episode of Strat Xtra, Stratosphere enterprise technology advisor Kendra Karczewski connects with Holly Zinn, director of CX channel sales for RingCentral, to discuss the world of Contact Center as a Service (CCaaS). Tune in for insights into the benefits of having a single vendor for all your contact center solutions, how the right platform can lead to a higher first contact resolution rate, what's next for CCaaS technology, and more.

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