In this episode of Strat Xtra, Stratosphere enterprise technology advisor Kendra Karczewski connects with Holly Zinn, director of CX channel sales for RingCentral, to discuss the world of Contact Center as a Service (CCaaS). Tune in for insights into the benefits of having a single vendor for all your contact center solutions, how the right platform can lead to a higher first contact resolution rate, what’s next for CCaaS technology, and more.