As companies transition from traditional phone systems to Unified Communications as a Service (UCaaS), cloud phone system suppliers seek to differentiate themselves with new capabilities. Top providers fight for dominance by adding new collaboration features and incorporating emerging technologies like generative artificial intelligence. Business leaders have more options than ever but must also navigate a complex and rapidly shifting landscape.
This report from AVANT and Stratosphere Networks covers the current state of UCaaS and the latest buying trends, offering exclusive insights to bring clarity to the chaos and support you in identifying communications solutions that align with your unique needs and goals.
Key takeaways and topics include the following:
- Strengths and shortcomings of top UCaaS suppliers
- In-depth analysis of how Microsoft Teams compares to other suppliers like 8x8, Zoom and RingCentral
- Notable market shifts and trends to watch in the next 6 to 12 months
- The evolving role of generative AI in the UCaaS space
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Make sense of today’s complex UCaaS marketplace
This report contains valuable insights about the current and future state of the UCaaS marketplace to empower business leaders to adjust their communications strategy in the next 6 to 12 months.
Drawing on a survey of hundreds of senior decision-makers at U.S.-based companies and interactive quick assessment data from customers considering their UCaaS options, this report details key market trends, strengths and weaknesses of leading suppliers, the role of generative AI in UCaaS technology, and other vital information to support you in making the best decisions for your business in the near future.