How Agentic AI Is Transforming CX and Contact Centers
Executive Summary Agentic AI is quickly becoming a key strategy for IT leaders who want to improve customer service, reduce operational strain, and handle rising call volumes without adding more staff. During our recent Tech Talk with a leading AI … Read more
Tech Talks: How Network-as-a-Service Simplifies Global Multi-Cloud Connectivity
Executive summary During a recent Tech Talk, our team met with a network-as-a-service (NaaS) partner that has spent 11 years building a global middle-mile fabric to connect data centers, clouds, and enterprise sites. The session showed how IT leaders can … Read more
Zero Trust in Practice: How to Strengthen Your Security Posture Without Slowing Down Operations
Executive Summary Cybersecurity threats evolve faster than ever, and perimeter-based defense models can’t keep up. A Zero Trust approach—built on the principle of “never trust, always verify”—helps organizations secure data, users, and devices in a world without boundaries. But adopting … Read more
Tech Talks: How Modern Object Storage & Connectivity Strategies Reduce IT Costs and Complexity
Executive Summary In today’s volatile IT landscape, organizations face a unique blend of cost, performance, and risk pressures—especially when it comes to storage, cloud infrastructure, and network connectivity. In a recent Tech Talk with a leading cloud and data platform … Read more
Tech Talks: What IT Leaders Should Know About Modern UC & Contact Center Platforms (and AI) Right Now
Executive summary During our latest Tech Talk, a technology partner briefed our team on recent momentum in cloud calling, contact center, workspace, and AI features. For IT leaders, the message is straightforward: you can consolidate communications, add AI where it … Read more