Everyone’s buzzing about artificial intelligence right now, and technology companies have raced to incorporate conversational AI and generative AI into their portfolios. Amid all the AI hype, 73 percent of business leaders worldwide report feeling pressure to deploy the technology at their businesses, and 80 percent agree that their organizations must leverage AI and machine learning (ML) to remain competitive, according to a global survey conducted by the enterprise application provider Workday.
If you haven’t already begun investigating AI solutions for your company, it’s worth exploring to see if you can capitalize on the enormous potential to boost productivity, enhance the employee experience (EX), and deliver a better customer experience (CX). However, with so many options already on the market, you might wonder how to identify the best business AI solutions.
As with any technology, it will pay off, in the long run, to carefully consider the solutions available and ensure you select products that meet your unique needs. Based on guidance from industry experts and our experience as technology consultants, here are some must-know tips for sifting through the sea of AI offerings and finding the programs that will position you for lasting success.
1. Define your objectives and why you want to deploy AI.
It doesn’t make sense to jump on the AI bandwagon just for the sake of doing it. Articulate specific goals you want to achieve by implementing artificial intelligence in your organization. For example, maybe you want to reduce the agent turnover rate in your contact center or increase first-contact resolution rates by adopting an AI-powered agent assistance tool.
2. Familiarize yourself with the different types of AI solutions available.
There are numerous subtypes of AI out there, so it’s sensible to do some research so you know what you’re dealing with before you start digging into the details of specific products on the market. To start, take a look at our previous blog entry, “Conversational AI vs. generative AI: What business leaders should know.”
3. Keep security and compliance in mind as you weigh your options.
Whenever your business embraces new technology, your security team needs to adjust their strategy to ensure optimal levels of data protection. AI is no different, and you’ll be ahead of the game if you anticipate the additional IT security measures needed to combat the novel risks AI presents. If your organization must adhere to industry-specific regulations like HIPAA, it’s also vital to ask AI suppliers about compliance.
4. Ask AI solution suppliers plenty of questions before committing.
Before you meet with providers, make a list of questions to ask each of them, as suggested by CompTIA. Compare their answers later, along with other notes from demos and online research, to narrow down your options. Key queries for AI solution suppliers include the following:
- How long have you offered AI solutions?
- Can your AI tools integrate with my existing tech stack?
- Do you offer professional services and resources to help us with deployment?
- Do you provide ongoing support services?
- Have you deployed this AI solution for other similar businesses in our industry? If so, can you share case studies?
Ultimately, investing time and energy in carefully assessing your options will pay off when you find AI solutions that align with your objectives. If you’d like assistance navigating the AI landscape, our consultants would be happy to help you. We have experience helping clients find their ideal AI tools to enhance operations in their contact centers and other departments. With our 20+ years of experience in IT, a partner network of best-in-class suppliers, and detailed comparison matrices, we can save you dozens of hours you’d otherwise spend researching and arranging and attending demos. Why waste your time when we’ve already done most of the homework for you?
Transform with confidence today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
