A Chicago-based medical supply company asked for our help replacing an outdated third-party software platform that integrated with their legacy phone system. The company wanted a modern contact center solution with email, web chat, voice service, and real-time analytics to … Read more
Tech Talks: Branded caller ID with company name and logo boosts answer rates by 80% on average
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
How technology can prevent call center agent burnout
Working in a call center is notoriously stressful. That’s reflected in turnover rates: The mean annual agent attrition rate was 36 percent in 2021, up from 30 percent in 2020, according to The U.S. Customer Experience Decision-Makers’ Guide 2021-22 from … Read more
Tech Talks: Managed network services boost performance, contain costs
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Tech Talks: Reliable colocation services minimize downtime
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more