To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.
A sales-enablement software supplier wanted to employ a collaborative approach to managing customer interactions. The business initially relied on a standard email program, which was functional but presented some hurdles to real-time teamwork.
To deliver better customer and employee experiences (CX and EX), the company turned to an AI-powered helpdesk and customer service platform in our portfolio. This solution serves as a centralized hub for all communication and workflow management, consolidating all interactions with a customer into a single thread.
Additionally, the AI customer service solution makes it easy for staff members to triage with automated warnings about time-sensitive requests and tags to categorize responses. Subsequently, the company now responds to customer inquiries in 40 minutes on average and has achieved a 100 percent CSAT score.
If you’re looking for a way to efficiently deliver better customer service, you should consider deploying the same solution.
AI customer service solution: Notable features and benefits
This intuitive platform leverages AI and automation to boost efficiency and facilitate collaboration. Make it easy for your team to manage shared inboxes and deliver seamless customer service. Key features include but are not limited to
Live chat
Omnichannel communications (email, chat, WhatsApp and more)
AI chatbots to deflect routine inquiries
Workflow automation
Advanced analytics for process improvements
Ticketing for complex issues involving multiple teams
Integration with tools like cloud phone systems and customer relationship management (CRM) solutions
Knowledge base to support fast, accurate answers
AI auto-tagging for message categorization
With this AI-powered CX solution, businesses typically achieve these results:
6 hours saved per teammate per week
87 percent CSAT on average
1.5x faster response times
Various plans are available to meet your unique needs. Pricing starts at just $19 per seat per month.
Our trusted technology advisors can help if you want to explore AI solutions and tools that support CX and EX improvement. With over 20 years of IT industry experience, partnerships with leading suppliers, access to the latest market data, and a tool that generates detailed comparison matrices, we can rapidly identify the best options for your business.
Start today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
