Tech Talks: Boost Performance With a Cloud Contact Center Solution

In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

Do you use Salesforce, Slack, Zendesk or any of the other applications pictured here? Are you also looking to improve your call/contact center performance? If so, we have a cloud contact center solution that can help you get new customers, increase sales, and provide a higher level of service to all of your clients.

Our team recently met with this solution’s vendor to go over its features and key business benefits. Here’s a quick rundown of the key advantages this contact center platform can offer your organization.

Quick and easy setup. All you need to get started is a computer, a headset, and an Internet connection. Because it’s completely cloud-based, it takes only 3-4 weeks to deploy and needs very minimal labor and setup.

Integrates seamlessly with a wide range of apps. This solution comes with more than 30 CRM/helpdesk integrations. It can effectively merge with a wide range of apps as a “callbar” in your browser, so you don’t need to switch between tabs to see caller information.

High-quality and reliable. The cloud-based contact center offers exceptional voice quality due to global low latency architecture, in addition to six global data centers.

Top-notch performance tracking. This solution gives you access to predictive analytics and has real-time reporting capabilities.

Flexible and adaptable. If you need to perform administrative tasks (e.g., adding agents and configuring routing flows), you can do so quickly and easily through the solution’s user interface without having to submit a helpdesk ticket. Additionally, because it’s completely cloud-based, this offering can easily scale to match changing business needs.

If you’d like to learn more about this cloud contact center solution, please reach out to us and we can schedule a live demonstration, in addition to answering any questions you might have. Our team of expert cloud consultants works with a wide range of offerings from various providers and employs a vendor agnostic approach, which lets us serve as a trusted advisor to businesses seeking IT solutions that fulfill their unique requirements. For more information, please email or call 877-599-3999.

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