Tech Talks: Improve Performance With Comprehensive Call Reporting Software

A man in the background points to a circle that says KPI in the foreground, next to other circles with bar graphs, a target and other analytics symbols.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

After installing numerous instances of Avaya IP Office, a group of engineers and tech support staff saw a need for a cost-effective and intuitive call recording and reporting solution to supplement the phone system. Aiming to enhance business communication capabilities through innovation, they founded a company that has become a leading supplier of software for companies seeking in-depth insights into performance and contact center management capabilities.

If you’re in the market for comprehensive call reporting and contact center management software made specifically for your Avaya phone system, you should consider working with this supplier. Our trusted technology advisors recently met with representatives of this provider to discuss their current offerings and new features they plan to add to their platform soon. Here’s what you should know about their software and how it can help you gather vital information about call flow, leading to better customer service and greater productivity.

Provider Overview

Founded in 2007, this Utah-based supplier set out to create easy-to-use call recording and reporting software that would deliver detailed accounts of everything that happened during each call across all end users, trunks and groups. To build on the modular software offering’s call reporting and recording features, you can also purchase add-on licenses for agent dashboards, recording libraries, real-time call management, customized reports, and contact center management capabilities (e.g., queue callback and skills-based routing).

Featured Offering: Comprehensive Call Reporting Software

This supplier designed their software to help businesses across all industries monitor their call flow and improve operations with customized call reporting, recording and display features. In addition to IP Office, the application can also connect to Avaya Communication Manager, ShoreTel and Cisco Unified Communications Manager (UCM) phone systems.

Here are just some of the key features and capabilities that make this provider’s product stand out from the competition:

  • More than 50 standard call reports
  • Storage and display of all events that occur during calls (e.g., wait times and transfers)
  • Support for a range of languages for international service
  • Customized report creator
  • Salesforce integration
  • And more

If you’d like to learn more about call reporting and recording software from this supplier, don’t hesitate to reach out to our technology advisors. We can leverage advanced tools and our extensive experience to help you identify solutions that align with your specific business needs and support your organizational objectives. Additionally, if you’re a current Avaya customer, we can offer you the latest promotions and deals.

For details, contact us today by calling 877-599-3999 or emailing

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