In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.
Ensuring your team members can communicate clearly, effectively and efficiently with each other as well as clients is essential for any business looking to stay competitive today (especially considering the growing importance of customer experience). Our team of expert cloud consultants recently met with representatives from Dialpad, a cloud-based business communications solution provider, to review their offerings and how they can help boost productivity with cutting-edge voice over IP (VoIP) products. If you’re interested in cloud-based, AI-powered communication tools for your business, here’s everything you need to know about this vendor.
Provider Overview
Based in San Francisco and founded in 2014, Dialpad comes from the same team that built Yahoo! Voice and Google Voice. With its history and experience in disrupting the communications space, this vendor seeks to make the business phone system relevant in the modern workplace. The company currently has upwards of 240 employees at seven offices and more than 55,000 customers (such as Uber, Eventbrite, and WeWork, among many others).
Featured Offerings
Dialpad offers a suite of business communications products powered by VoiceAI and the Google Cloud Platform. This vendor’s offerings feature a modern split-cloud architecture that involves both a software cloud and a private voice network for low latency and PSTN connectivity. Additionally, its solutions can integrate with Salesforce, Google’s G Suite, and Office 365, among other platforms. Here’s a brief overview of Dialpad’s VoIP product offerings.
Dialpad Talk (business phone system): Replace your traditional business phone system with Dialpad’s scalable cloud-based offering, which allows you to connect with clients and colleagues from any device. Additionally, VoiceAI provides real-time insights into your conversations. Dialpad Talk is easy to deploy and scale, in addition to being cost-effective.
Dialpad Support (inbound call center): Deliver a better customer experience with Dialpad’s AI-backed inbound call center solution. This offering has the ability to monitor customer sentiment in real time, automatically supply the answers to common questions with keyword recognition, create real-time dashboards and exportable analytics, and more.
Dialpad Sell (outbound call center): Empower your sales team to achieve more than ever before with this outbound call center offering. Features include real-time coaching capabilities, the ability to leave pre-recorded voicemails, and insights into customer conversation trends, among others.
Dialpad Meet (web conferencing software): Improve online meetings with capabilities such as international access, screen sharing, customized hold music, and no pins/mandatory downloads, among other features and advantages.
For more information about Dialpad and other cloud solutions providers, please contact our team of expert cloud consultants. We have experience working with various cloud offerings from a wide range of vendors in our partner network, which allows us to serve as a trusted advisor to clients seeking solutions that meet their specific business needs.
You’ll save both time and money by letting us shop around for you. Because of our price parity guarantee, it will cost you the same amount, whether you work with us or go directly to the vendor. Connect with our cloud experts today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
