Tech Talks: Cloud voice for Microsoft Teams offers secure, reliable communication

Close-up of a man in a suit holding a smartphone with a glowing cloud symbol hovering over the screen.To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

A Chicago-based research firm with an on-premises PBX wanted to migrate their phone system to the cloud for additional functionality. The company already leveraged the Microsoft 365 suite, so they decided to voice-enable Skype for Business. This occurred before Microsoft Teams replaced Skype for Business as the suite’s primary unified communications (UC) application and the client has since switched to Teams.

If you’re in a similar situation (a current Microsoft 365 client thinking about migrating your phone system to the cloud), you should consider working with one of our trusted partners to turn the Teams app into a full-blown cloud phone system. Our trusted technology advisors recently met with representatives of a major telecom solutions supplier to go over their cloud voice for Microsoft Teams offering. Here’s some essential background information you should know about this UC provider and the advantages of working with them to voice-enable Teams.

Provider overview

This Texas-based company is one of the world’s largest providers of telecom solutions. Since 1983, this supplier has leveraged the latest technology to facilitate connections among people and businesses. Today, the provider maintains a robust network that supports new tech such as virtual reality, smart buildings and telehealth. In addition to cloud voice for Microsoft Teams, their business solutions portfolio includes wireless internet, fiber internet connectivity, 5G and more.

Featured offering: Cloud voice for Microsoft Teams

This supplier’s cloud voice offering for Teams utilizes a TDM PBX, IP PBX or key system environment to allow businesses to transform the application into a fully functional cloud phone system. With Session Border Controller as a Service (SBCaaS) and SIP trunking from the telecom service provider, your end users can securely communicate with colleagues and clients with VoIP, web chat and IP video. Note: This supplier doesn’t sell Microsoft 365 licenses or Microsoft phone systems, only the SBC and connectivity.

Notable features of this cloud voice for Teams offering include the following:

  • Secure and highly reliable network
  • Business-grade voice service
  • Emergency calling (911 and E911)
  • Calling plans available by tiers depending on your needs

Additionally, this provider has different cloud voice options available to suit your requirements and environment.

  • Express contracting for a simple transition
  • Standard direct routing for cloud service with no additional hardware
  • Hybrid direct routing for combining on-prem hardware and cloud
  • Enhanced direct routing for complicated environments

If you’d like to learn more about cloud phone system solutions, our trusted advisors would be happy to help you evaluate your options. Our extensive partner network contains various leading UC solution providers. We can draw on our experience and access to advanced tools to generate objective comparison matrices and pinpoint products that align with your needs and objectives. On top of that, our price parity guarantee means working with us won’t cost more than going straight to the supplier.

To start your journey toward better communication and collaboration, connect with our advisors today by calling 877-599-3999 or emailing

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