Tech Talks: Turn Microsoft Teams into a complete cloud phone system, contact center solution

A smartphone screen showing the icons for videoconferencing apps, including Microsoft Teams.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

A global food manufacturer with more than 450 locations was juggling various suppliers for their PBX, fax system, contact center, video conferencing and SMS. Because they’d already invested in Microsoft 365, they wanted to find a way to leverage Microsoft Teams for broader cloud-based communication capabilities. One of our trusted partners in the telecommunications space delivered a global voice and telephony solution that turned Teams into a full-blown cloud phone system and omnichannel contact center platform. The number of suppliers the manufacturer deals with for communications has dropped from 8 to 1, and the company expects to save millions.

If you’ve already invested in Microsoft 365 and Teams and similarly would like to rely on a single provider and platform for all your cloud communications needs, you should consider working with the same supplier. Some of their staff members recently met with our trusted advisors to go over their portfolio and discuss how their industry-leading Teams solutions can benefit businesses across various industries. Here’s some essential information to consider about their background and notable offerings.

Provider overview

This England-based provider has delivered leading voice solutions for businesses for nearly 20 years. Since 2019, they’ve focused on telecom offerings hosted in Azure and natively integrated with Teams to drive transformation for companies accommodating modern workforces. This provider is a Microsoft Gold Communications, Collaboration and Content, and Cloud Productivity Partner. They can serve clients in more than 160 countries and deliver full-stack Teams voice solutions in more than 49 countries.

Featured offerings: Native Microsoft Teams collaboration solutions

This supplier helps mid-market companies and enterprises optimize operations and achieve workforce transformation with native collaboration offerings for Teams.

    • Microsoft Teams native cloud calling and advanced unified communications capabilities: Turn Teams into a complete Unified Communications as a Service (UCaaS) platform with features such as e-fax, IVR, reporting, SMS and more. This provider can integrate any SIP-based desk phone or PBX into Teams.

This supplier also offers cutting-edge compliance and security solutions and SD-WAN explicitly designed to support Teams. Additionally, as a Microsoft Gold partner, they can sell Microsoft 365 licenses. Their solutions are especially well-suited to global manufacturing and finance organizations with 100 or more seats.

If you’d like to learn more about Microsoft Teams, UCaaS and CCaaS solutions from this supplier and others in our partner network, our trusted advisors can leverage their extensive experience and our partner network to identify ideal products and services for your company. We can utilize advanced tools to rapidly produce comparison matrices that streamline the decision-making process. Additionally, working with us won’t cost more than going straight to the supplier because of our price parity guarantee.

Take the first step toward better communication today by calling 877-599-3999 or emailing

Contact Us

We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Stratosphere Networks, you can optout of all marketing communications or customize your preferences here.