In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
An international media company was running into issues with its on-premises PBX. Traditional desk phones made it difficult for staff members to stay productive outside of the office, and the on-site phone system required continual and costly maintenance. The organization decided to deploy a cloud phone system to rein in spending and empower remote and mobile workers. The supplier implemented a solution that made it possible for the company’s team members to call, chat, text and make video calls from any location or device.
Our trusted technology advisors recently met with representatives of that supplier (one of our partners) to get up to speed on the latest version of their software and discuss how their Unified Communications as a Service (UCaaS) platform can transform communications and position businesses for success in today’s era of remote and hybrid work. If you’re in the market for a better phone system, here’s some essential information to consider about what this provider has to offer.
Provider Overview
Based in San Francisco and founded in 2014, this telecommunications company has delivered cloud-based communication solutions to more than 70,000 customers, including some of the world’s top brands (e.g., Motorola Solutions, Domo and Xero). With 11 offices and more than 800 employees, this provider offers highly reliable and innovative AI-powered products to help modern businesses accommodate mobile and remote workers and drive productivity from anywhere.
Featured Offering: AI-Powered Cloud Phone System With a Range of Native Integrations
This supplier’s UCaaS platform makes it easy for end users to get their work done from any location with one easy-to-use interface for internal and customer communications. Key features include the following:
- 100 percent uptime SLA
- Calling, team messaging, text messaging, video meeting, and contact center capabilities in one interface
- AI that provides agent coaching, caller sentiment analysis, meeting transcription and more
- Adoption and usage analytics
- Desktop, browser and mobile app versions
- Fast and easy deployment for new numbers and teams
- Native integration with a wide range of software
- Slack
- Microsoft 365
- Google Workspace (formerly G Suite)
- Prodoscore
- Playvox
- And more
If you’d like to learn more about this supplier’s cloud phone system or other UCaaS options, our advisors can leverage advanced tools and extensive experience working with cloud solutions to produce comparison matrices and help you identify the ideal product for your organization. We consider each client’s specific requirements (e.g., compliance and cybersecurity needs), objectives and pain points as part of our advisory process. Additionally, working with us won’t cost you more than going straight to the supplier because of our price parity guarantee.
Take the first step toward finding the right phone system for your company today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
