Tech Talks: Remote IT support software boosts productivity for distributed teams

Close up of a keyboard with a red button that says "Support" along with an icon of a person wearing a headset.To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

A small IT team for a trade union with almost 200 remote workers needed an effective method for delivering tech support. With remote IT support software from one of our trusted partners, they can now efficiently address everyone’s technical issues and requirements.

If you’re looking for an intuitive platform designed for small and midsized businesses (SMBs) that allows your IT team to deliver support to remote workers, you should consider working with the same supplier. Our technology advisors reviewed the advantages of the provider’s software during a recent meeting. To make a well-informed buying decision, here’s everything you should know about the company’s background and their platform’s features and business benefits.

Provider overview

For nearly 20 years, this Massachusetts-based supplier has helped businesses and individuals stay productive from anywhere with software for communications and IT support. With solutions meant to streamline IT for SMBs, this provider enables secure remote and hybrid work, tech support and collaboration from anywhere. In addition to remote IT support, their portfolio includes Unified Communications as a Service (UCaaS), password and identity management, virtual training, contact center, virtual event, and videoconferencing solutions.

Featured offering: Remote IT support platform

No matter where your IT team and end users are located, your support staff can address all technical needs and issues quickly and effectively with this inclusive software tailored for SMBs. With highly secure zero-trust architecture, this platform maximizes productivity and minimizes downtime for distributed teams with the following features:

    • Ticketing via traditional email messages, instant messaging platforms like Slack and Teams, or a web-based console
    • Camera sharing and problem solving capabilities across platforms (PC, Mac, iOS or Android) and devices (mobile devices, tablets, laptops, etc.)
    • Comprehensive remote access features in one dashboard
      • Admin mode
      • Reboot
      • File transfers
      • In-session system diagnostics
      • And more

Our trusted advisors would be happy to help if you’d like to learn more about remote IT support software from this supplier and others in the marketplace. We can leverage our extensive IT experience, partner network, and advanced tools to identify solutions and providers capable of meeting your organization’s unique needs. Additionally, because of our price parity guarantee, working with us won’t cost you more than going straight to the supplier.

Explore our advisory process today by calling 877-599-3999 or emailing

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