Tech Talks: Improve CX With Contact Center as a Service From Five9

Five9 logoIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

Are you struggling with a high turnover rate in your contact center department? Could your customer experience (CX) use some improvement? A cloud-based contact center solution from Five9, one of our strategic partners, can solve those issues and help your business achieve success. Our team of expert cloud consultants recently met with representatives from Five9 to discuss their contact center as a service (CCaaS) offering and how it can transform how businesses connect with and serve their customers.

Provider Overview
Founded in 2001 and based in San Ramon, California, Five9 is a leader in the CCaaS space. Their software handles upwards of 3 billion customer interactions each year, and they serve more than 2,000 clients around the world. Five9 empowers contact centers of all sizes to achieve higher levels of customer engagement and boost productivity, without the capital expenses and maintenance costs associated with on-premise phone systems.

Featured Offering: Cloud Contact Center
Five9 offers inbound, outbound, and blended contact center solutions that leverage cutting edge technologies to boost your productivity and deliver a better customer experience. An all-in-one contact center solution from this provider includes the following features and benefits.

CRM integration: This solution can be embedded into your CRM, even if it’s a home-grown platform. This allows contact center agents to see everything in a single screen instead of having to switch back and forth between different windows.

Works with any phone system: Contact center software from Five9 is phone system agnostic. That means you can leverage it while still keeping your on-premise PBX, if you want to do so.

Advanced analytics: This solution comes with more than 100 configurable reports out of the box to help you track and improve contact center performance.

Hands-on customer service. Five9 experts are available to provide on-site support not only during the initial kickoff but also post-deployment.

Great efficiency. The software can help your company and your contact center agents get more done and make better use of their time. For instance, if an agent is taking inbound calls but has a lull between calls, the system can prompt them to make outbound calls.

Other key advantages of a contact center solution from Five9 include a predictive dialer, omnichannel communication capabilities, TCPA compliance, and simple pricing, among others.

Now more than ever, as companies increasingly compete on the basis of CX, it’s crucial to ensure your contact center meets your clients’ needs and operates as efficiently as possible. A cloud CCaaS solution can significantly improve CX in addition to making it easier for your agents and your company to create strong connections with clients.

If you’d like to learn more about Five9 and/or other cloud solution providers, don’t hesitate to reach out to our team of cloud consultants. We have experience working with various offerings from a wide range of providers in our partner network. This gives us the insight needed to serve as a trusted advisor to our clients.

In addition, the cost will stay the same whether you work with us or buy directly from the vendor because of our price parity guarantee. By partnering with us, you’ll contain costs and save time by letting us shop around for you, using our expert knowledge. Whether you’re looking for solutions and services for a small business or larger enterprise, we can help. Connect with us today by emailing or calling 877-599-3999.

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