In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attend weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.
Our team recently sat down with one of our partners, a leading cloud communications services provider, to learn more about their offerings. One of this provider’s solutions helps companies turn Skype for Business into a fully fledged telephony and unified communications (UC) platform.
Here are some quick key facts about this offering.
Solution summary: Businesses can enhance and build on their investment in Office 365 with a solution that allows them to turn Skype for Business into a business-class phone system (including unified messaging, international access, and unlimited calling plans). Additionally, the Skype for Business contact center solution allows businesses to intelligently route voice, email, IM, and Web chat.
Solution provider: Our partner is a midmarket to enterprise provider that offers various cloud-based unified communications and audio, Web and video conferencing solutions, in addition to virtual events. They have both public and private cloud offerings.
Geographic range: Global. The provider has 53 offices in more than 30 countries.
Who should consider it: Companies that already have Office 365 and Lync/Skype for Business and would like to make Skype for Business their full telephony and UC solution can benefit from this offer. Here are some other characteristics of businesses that might want to consider this product:
- Minimum of 50 end users (although the solution can scale to 200,000+)
- Large user populations in Latin America and Asia
- Limited IT resources
- Would like to get out of managing voice
- Like the idea of hosting business apps in the cloud
- Complex requirements (e.g., contact center/video integration/PBX integration)
- Currently building or already have an approved budget for PBX replacement
- Need assistance migrating from on premise to the cloud