Tech Talks: Save $3M+ on support costs with AI solutions

Close up of a person using a smartphone with an image of a robot labeled "AI" hovering over the screen. The AI has a speech bubble that reads, "Hello! How can I assist you?"To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.

A major U.S. hospital system was spending millions to support internal end users. To save time and reduce spending, the healthcare provider underwent an artificial intelligence assessment to see if a service desk AI solution from our portfolio would help.

The assessment showed that out-of-the-box workflows could auto-resolve approximately 70 percent of the system’s internal tickets. They discovered they could reduce support costs by more than $4 million per year with AI.

If you also want to spend less while enhancing experiences, you should consider deploying AI solutions for functions like IT support and human resources. With artificial intelligence, many businesses can not only save $3 million or more on support costs annually but also achieve 75 percent auto-resolution rates and a roughly 85 percent improvement in CSAT and ESAT scores.

AI solutions for internal and external support: Key features and benefits

Our AI solution portfolio includes offerings for various departments within your organization. With the right AI, you can deliver better employee and customer experiences (EX and CX), rein in spending, and boost productivity. Choose your AI adventure:

  • AI workflow automation

  • AI for contact centers

  • AI for customer service

  • AI for sales and marketing

  • AI for HR

  • AI for IT support

  • AI for facilities

You can also access industry-specific large language models (LLMs) for a range of verticals:

  • Healthcare

  • Pharma

  • Retail

  • Financial services

  • High-tech

  • Hospitality

Our technology advisors would be happy to help if you want to explore your AI options. With 20+ years of IT industry experience and access to niche solutions, the latest market data, and advanced tools for creating objective comparison matrices, we can significantly shorten the shopping process, saving you dozens of hours you’d otherwise spend vetting your options on your own.

We’re also currently offering a free AI assessment for qualifying businesses – and we’re so confident that you’ll love the results that we’ll pay you $1,000 if you don’t move forward with a purchase afterward.

Accelerate your AI journey today by calling 877-599-3999 or emailing

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