To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.
A global financial services firm was struggling to manage an overwhelming volume of customer service requests and internal queries from financial advisors. The company decided to overhaul interactions between employees and clients with scalable AI-powered automation.
Subsequently, the firm adopted a secure agentic AI platform. This solution enabled the implementation of conversational AI agents that could comprehend and respond to complex financial inquiries. Additionally, the platform ensured compliance with financial industry regulations and integrated seamlessly with other internal systems, tools and workflows. Finally, the AI agent platform leverages Natural Language Understanding (NLU) to learn and improve continuously.
Thanks to the AI agent platform, the financial services firm experienced a 12 percent decrease in the time advisors took to respond to clients. The solution also resulted in a 22 percent increase in employee satisfaction, stronger compliance capabilities due to real-time monitoring and governance, and greater client satisfaction stemming from more personalized and accessible support.
If you similarly want to make your employees and clients alike happier while increasing productivity, you should consider realizing the power of agentic AI with this platform.
Agentic AI platform: Key features and benefits
If you want to leap forward in your artificial intelligence journey and enjoy the benefits of autonomous AI agents, this solution is for you. With this offering, you can design, deploy and orchestrate AI agents at enterprise scale, all within a single secure platform.
Notable capabilities and features include
AI agent marketplace with over 250 agent and tool templates
Solutions pre-built for industries like banking, healthcare, IT, HR, retail and recruiting
Ability to create custom AI agents for internal departments like HR, IT and recruiting
Ability to build AI agents for customer service
Ability to create AI agents that automate complicated, cross-functional backend processes
Multi-agent orchestration
AI engineering tools
AI safety, security, governance and compliance
Search and Data AI
No-code and pro-code tools
Enterprise data sources and integrations (Salesforce, Epic, SAP, and over 100 more)
Unstructured data integrations (Google Drive, OneDrive, Microsoft Teams, SharePoint, and over 70 more)
Enterprise integrations with collaboration tools, contact centers and more
Cloud service provider connections (Azure, AWS, Google Cloud, K8S, VMs, private VPC, and on-premises)
Our trusted technology advisors are here to help if you want to find AI solutions that align with your organization’s unique needs, pain points and goals. We have connections with top suppliers and will leverage the world’s most advanced IT decision-making tool to quickly generate a detailed matrix illustrating how your top 5 options compare side by side.
Call 877-599-3999 or email sales@stratospherenetworks.com to explore your agentic AI options today. You can also take our free CX AI assessment to jumpstart your journey.
