Tech Tips from the President

5 notable cloud phone system benefits for auto dealers

A large auto dealership on the West Coast realized it was time to upgrade to a new phone system. The employees had relied on an on-premises PBX for a while, but it proved inconvenient since the supplier had to send … Read more >

Top 4 customer relationship management software myths you need to stop believing

Forgetting essential details about someone (e.g., their birthday, favorite color, and preferred foods) can quickly torpedo a personal relationship by making them feel unappreciated. Professional connections aren’t that different. If a company fails to listen and pay attention to consumers’ … Read more >

Webinar recap: Why you should consolidate communications and IT support

At the beginning of the pandemic, Dartmouth College needed a way to keep students and staff connected when they weren’t on campus. The university’s traditional on-premises VoIP phone system and extremely outdated desk phones couldn’t support remote teaching and learning. … Read more >

Top 4 cloud contact center benefits for insurance companies

Cloud contact center software has become a hot commodity as businesses seek to enhance remote work capabilities while delivering exceptional customer service. In 2022, the global contact center as a service market reached $4.43 billion in value, according to a … Read more >

Find the best backup and disaster recovery as a service provider: 12 critical qualities to look for

Maybe it’ll be a fire or flood. It might be a tornado, hurricane, or ransomware attack. Although the specifics might vary, what’s certain is that someday, somehow, disaster will strike your business. You’ll want to be prepared when it does … Read more >

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