Tech Tips from the President

A Virginia-based credit union with over 220,000 members ran its contact center via an outdated on-premises phone system that received only bare-bones maintenance and zero upgrades for years. Because agents couldn’t deliver the seamless omnichannel service needed to meet modern … Read more >

An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more >

You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated. … Read more >

A financial services organization and Fortune 100 company with locations worldwide reached out to our team to replace an outdated on-premises phone system and contact center solution. Our consultants carried out a comprehensive Contact Center as a Service (CCaaS) evaluation … Read more >

A growing ophthalmology practice in Florida with 125 employees and five locations needed a phone system to efficiently direct approximately 900 callers daily to the right staff members. The CEO of the practice researched cloud solutions and reached out to one … Read more >