It is common for companies in the suburbs of Chicago to receive IT support from companies based in Chicago. A major hub for the IT industry, Chicago provides IT support in the Chicagoland area to various companies. If your company is located in the Chicago suburbs and needs IT support, there is no reason not to receive services from a provider in the city. However, it is important to make the following considerations before you sign a service contract.
Ability to Solve Problems Remotely
The provider should have diagnostic tools that allow it to resolve most system alarms remotely. When problems are addressed with these tools, they are typically solved faster than if technicians were deployed onsite. In addition to helping sustain productivity, resolving problems remotely helps keep the cost of service low by reducing the need for onsite assistance.
Speed With Which Technicians are Deployed
Some IT problems cannot be resolved remotely and require technicians to visit your location. If your company is located a significant distance away from the provider, be sure to ask how quickly a technician can arrive onsite at any given time of day. Ideally, you should work with a company that can have a technician deployed to your location in less than two hours.
Ability to Teleconference
IT companies that provide IT support in the Chicagoland area as a whole can use teleconferencing to save customers from traveling long distances to attend meetings. Handling progress reports and other meetings through video conferencing will help you save money on transportation costs and help ensure that you are never late for a scheduled appointment.
Serves Other Companies in the Area
It is also important to ask the provider if it serves other companies in your area, and which ones it serves. If it assists other companies in you area, you can assume its technicians are familiar with the area and can arrive onsite without a hitch. You can also assume the provider is serving you as a customer in the area of its customer base, not as an outsider to the sales territory.
Contact Us Today
Stratosphere Networks provides IT support in the Chicagoland area to companies that are located in the city and suburbs. Whether your business is located downtown or in a suburb such as Naperville, we will provide the strategic services you need to manage your IT resources and realize a high level of efficiency that leads to increased productivity. For more information about our services, call us today at (877) 599-3999, or click here to use our contact form.