Case Study Round-Up: Finding the Right Unified Communications as a Service Platform With Trusted Advisor Services

unified communications and business connections illustration showing a web of connected people with city in the background.Estée Lauder once said, “When you stop talking, you’ve lost your customer.” Clear and effective communication is a must for any company looking to attract new clients and maintain solid relationships with current ones.

As the world has become more virtual and digital, that’s why cloud-based collaboration tools like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) have skyrocketed in popularity as businesses seek to deliver the best possible customer experience (CX) and connect with modern consumers via their preferred channels. Social distancing and the transition to remote work in 2020 drove a 24.9 percent revenue growth rate to $47.2 billion for the Unified Communications and Collaboration (UC&C) market, according to the International Data Corporation (IDC).

However, with so many UCaaS offerings on the market, researching all of your options thoroughly and selecting the one that best suits your business can be incredibly time-consuming and labor-intensive. As a result, many companies have turned to trusted advisor services. With extensive experience working with UCaaS offerings from suppliers in our partner network and access to advanced tools, our advisors save our clients a significant amount of time and money by quickly narrowing down the playing field to the top competitors that meet the customer’s specific needs and requirements.

The following case studies illustrate how companies in the market for UCaaS can benefit from our advisory services.

1. Midmarket Company Finds the Right UCaaS and CCaaS Platform With Help From Our Trusted Advisors
A mid-sized manufacturing company based in Michigan needed to get a new phone system and contact center solution up and running in a few months. With many of their staff members working from home because of the pandemic, they also required a solution that could accommodate remote end users.

2. Trusted Advisors Find the Ideal UCaaS Platform for a B2B Marketing Agency
This Chicago-based B2B marketing agency intended to stick with their on-premises phone system when they first started working with us in 2015. Then the pandemic changed their perspective on cloud migration.

3. Chicago Non-Profit Empowers Remote Workers With UCaaS
A local non-profit organization that had relied on us for managed IT and telephony services for more than 10 years wanted to migrate from an outdated on-prem phone system to a UCaaS platform to cut high dial tone, usage and support costs.

4. Research Firm Cuts Costs, Enhances Remote Work Capabilities With Teams Unified Communications Solution
Our advisors helped a research firm based in Chicago that already leveraged the Microsoft 365 productivity suite pinpoint a Teams UC solution as the ideal replacement for their on-prem PBX.

5. Positioning a Power Company for Success With UCaaS and SD-WAN
A multi-site power company based in Illinois turned to our trusted advisors to replace an outdated on-prem phone system that couldn’t accommodate remote and mobile workers.

6. Finding the Right Cloud Contact Center Solution for a Fortune 100 Company
A financial services organization with locations around the world reached out to our advisors for guidance on what to do with their out-of-date on-prem PBX and contact center solution.

If you’d like to learn more about our trusted advisor services and how to find the best UCaaS solution for your business, don’t hesitate to reach out to our advisors. Connect with our team today by calling 877-599-3999 or emailing

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