If you’re contemplating migrating from an on-premises PBX to a cloud phone system or switching from your current Unified Communications as a Service (UCaaS) solution to another platform, you might feel overwhelmed by the UCaaS marketplace. Considering the number of … Read more
3 key ways to enhance your cloud strategy with generative AI
The idiom “two heads are better than one” reminds us that teaming up typically facilitates faster and more effective problem-solving. Similarly, if you want to achieve the best business outcomes, you can benefit from combining two types of technology: generative … Read more
How to identify AI-generated phishing emails
An employee at a multinational finance firm received an email that appeared to be from the company’s chief financial officer (CFO) instructing the recipient to participate in a confidential transaction, according to CNN. The worker initially suspected fraud, but a … Read more
Tech Talks: Boost customer engagement with Microsoft Teams contact center functionality
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
How to stop overspending with SaaS license management
The saying “use it or lose it” is usually a warning. However, in the world of Software as a Service (SaaS) licenses, it’s a philosophy for financially savvy business and IT leaders. One analysis of 6 million customer devices found … Read more