Imagine spending day after day responding to the same requests for assistance: Password resets, software installation, troubleshooting network issues, and so on. Endlessly putting out the same fires would wear you down sooner or later. Subsequently, it’s no surprise that … Read more
Windows Server 2012 reaching end of support: Explore your options ASAP
If your company currently relies on Windows Server 2012 or Windows Server 2012 R2, these products will reach end of support on October 10, 2023, according to Microsoft. That means you have approximately a week to prepare and explore your … Read more
Tech Talks: Cloud contact center solution can lower handling times by 50%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Bots creating bait: What AI-generated phishing emails mean for cybersecurity
Imagine receiving an email from your boss that seems a little off. Maybe he’s requesting a password or financial information he should be able to access without your help. You remember your security awareness training on how to spot phishing … Read more
Choosing the best contact center AI solutions: Overlay options vs. native CCaaS capabilities
Generative and conversational artificial intelligence have already begun revolutionizing various aspects of our daily lives. That’s particularly true for customer service agents in call and contact centers. By 2026, Gartner expects conversational AI deployments in contact centers to lower agent … Read more