Regarding customer experience (CX), your call center agents are on the front lines. They work to resolve clients’ issues, inspire loyalty, and build strong relationships that support long-term success for your company. However, finding and retaining talented call center workers … Read more
Tech Talks: Cloud-native managed detection and response (MDR) combats evolving cyber threats
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Why you need to tear down your data silos
The ancient Greek storyteller Aesop coined the famous phrase, “United we stand, divided we fall.” Although the world has changed drastically since the first utterance of that wisdom, it applies today – even (or especially) in the realm of data … Read more
Case study round-up: Identifying ideal Contact Center as a Service (CCaaS) software with trusted advisor services
Having more options might sound like a good thing. However, research has shown that a more extensive selection makes it harder to choose and can lead you to make less favorable decisions, according to the article “Too Many Choices: A … Read more
Want a stellar CX? Start by enhancing the employee experience (EX)
In May 2021, Twitter user Devita Davison shared several photos of signs taped to windows and order boxes at fast food restaurants. “Due to NO STAFF WE ARE CLOSED,” one sign states. Another declares, “We all quit!! CLOSED!!” Others responded … Read more