RingCentral vs. 8×8: Must-know cloud phone system differentiators

"Vs," for versus, against a dark background with a lighter blue streak running between the V and S.If you’re considering migrating from an on-prem PBX to a cloud phone system, deciding to make the change is only the beginning. Next, you need to identify the best solution for your business out of numerous platforms available in the Unified Communications as a Service (UCaaS) marketplace.

It’s common for companies to end up in a state of decision paralysis due to an overabundance of both options and stakeholders involved in the purchasing process. That’s where our UCaaS consultants come in. As third-party objective analysts, we leverage a proven process, decades of experience, and advanced tools to disrupt dysfunctional decision-making and help your organization successfully pinpoint your ideal cloud phone system based on your needs and objectives.

One technique we utilize to accelerate solution selection is creating objective comparison matrices that illustrate how different providers stack up against each other. We’re publishing this “versus” blog series to show the value of comparing leading cloud phone system suppliers side-by-side.

This blog entry delves into RingCentral versus 8×8 in terms of UCaaS. Before you peruse the matrix, here’s some essential information to keep in mind about each provider.

Supplier profile: RingCentral

RingCentral logoRingCentral – founded in 1999 and headquartered in Belmont, CA, with regional offices worldwide – stands out for their easy-to-implement and intuitive cloud phone system software. Accessible from any device with an internet connection, highly reliable, and secure, UCaaS from RingCentral also comes with more than 300 application integrations (including Microsoft Teams).

They maintain a presence in over 45 countries and territories and work with businesses of all sizes in education, high-tech, retail, healthcare, and other industries. Also of note is RingCentral’s cloud contact center platform, which stands out in that marketplace for innovative utilization of artificial intelligence.

Supplier profile: 8×8

8x8-LogoBased in Campbell, CA, and founded in 1987, 8×8 offers a range of cloud-delivered communication solutions – including UCaaS and cloud contact center software. Their software is accessible via any device with an internet connection and comes with over 60 integrations, including Microsoft Teams.

PSTN services from 8×8 cover over 55 countries. The supplier also offers phone system support in more than 100 countries, enabling clients to create virtual presences in locations where they don’t have physical offices. They serve businesses across various industries, including education, healthcare, manufacturing, professional services, government, retail, transportation, and financial services.

HQSupplier’s headquartersCampbell, CABelmont, CA
# of EmployeesSize of supplier by employee count1,5004,000
Public / PrivatePrivately owned or publicly tradedPublic: EGHTPublic: RNG
Seats in ServiceNumber of licenses deployed1M2M
Minimum Seat Count/MRC# of seats or MRC minimum required to engage1 seat1 seat
Sweet SpotIdeal opportunities for the provider100-10,000 seats500-25,000 seats
Key AcquisitionsCompanies acquired and integrated into the supplier’s offeringCallstats.io, Contactual, DXI, MarianaIQ, QSE, VoiceNET, WavecellDimelo – Renamed RingCentral Engage (a social media customer communications service
Datacenter LocationsLocation of supplier’s data centers
APAC: Asia-Pacific
EMEA: Europe, Middle East, Africa
LATAM: Latin America
NA: North America
NA: Ashburn (VA), Canada, Santa Clara
EMEA: Amsterdam, London
APAC: Hong Kong, New Delhi, Singapore, Sydney
LATAM: Rio de Janeiro
NA: Atlanta, Chicago, Dallas, Los Angeles, Miami, New York, San Jose, Seattle, Toronto, Vienna(VA)
EMEA: Amsterdam, London, Paris, Zurich
APAC: Singapore, Sydney, Tokyo
LATAM: Rio de Janeiro
Compatible HandsetsIP phones supported and/or resold by supplierCisco, Panasonic, Poly, Yealink (click here for device list)Avaya, Cisco, Mitel, Poly, Yealink (click here for device list)
PlatformDoes provider leverage a proprietary/native platform or leverage a platform via third-party partnership?ProprietaryProprietary
ComplianceRegulatory compliances the supplier meetsCPNI, Cyber Essentials Plus UK, CSA Star Alliance Compliance, FISMA, GDPR, HIPAA, HITRUST, ISO27001 & 9001 UK, PCIDSS, Privacy Shield US/UK, SOX, UK Gov’t ATO, SOC 2 Type 2Cyber Security, FINRA, GDPR, HIPAA, HITRUST CSF, PCI, SOC 2, SOX
GDPR ComplianceAbility to comply with new EU standardYesYes
Contact CenterProprietaryAvaya OneCloud CCaaSRingCentral Contact Center (NICE inContact) RingCentral Engage
Key System EmulationCan imitate Key Phone System functionalityNoNo
SIP Trunking AvailableDoes the supplier offer SIP trunking services for onpremises PBXs?NoNo
CRM / ERP / Ticketing App Integration3rd-party SaaS solutions with which the supplier has integrated withSalesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Kustomer, Mindscope, Microsoft Dynamics, NetSuite, OnePageCRM, Practice Partner, SalesFusion, ServiceNow, SugarCRM, Teamwork, TopProducer, Zendesk, ZohoSalesforce, Bullhorn, HubSpot, Kustomer, Microsoft Dynamics, NetSuite, Oracle Sales Cloud, ServiceNow, Zendesk, Zoho
Productivity App Integration3rd-party mail/collaboration solutions with which the supplier has pre-built integrationsCisco Webex/Webex Teams, Google Workspace, Microsoft/Office365, Slack, Microsoft TeamsGoogle Workspace, Microsoft/Office365, Slack, Microsoft Teams
Microsoft Teams IntegrationsSupplier’s capability with Microsoft TeamsDirect Routing for PSTN accessDirect Routing for PSTN access
Embedded Softphone Dialer (Teams web-version)
SD-WAN OfferingsSD-WAN technologies that these providers offer and manage themselves.VMware SD-WAN by VeloCloudnone
Circuits OfferedDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and/or SIP trunking?If yes, please specific which ones.yes; SIP trunking to onprem PBXs (not standalone)yes; dedicated voice circuits
Bring Your Own MPLSIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.yesyes
Notable ClientsKey customer wins (references available upon request)Allstate, Foot Locker, Lenox, RegusChili’s, Golden State Warriors, Hyatt
Top Customer VerticalsVerticals in which supplier has historically had the most successHealthcare, Manufacturing, RetailFinancial Services, Healthcare, Retail, SLED
On-Site Implementation / TrainingDoes the supplier charge extra for these services?Available for additional chargeAdd-on admin implementation & training available beyond standard services provided
Implementation OverviewDescription or link providing further detailImplementation OverviewImplementation Overview
DowndetectorCollection of reports offering real-time status and outage informationDowndetector: 8×8Downdetector: RingCentral
Collaboration Solutions AvailableNative and/or 3rd-party resale options offered by supplier8×8 Video Meetings, 8×8 Meeting RoomsRingCentral Meetings, RingCentral Rooms, RingCentral Room Connector, RingCentral Webinar
DifferentiatorsUnique features of the providerLocal DIDs in 114 countries and Unlimited global calling for phone and contact center across 47 countries
Have won awards for highest voice quality over the public Internet (Tolly Group)
Owns 200+ VoIP patents
Develop 10-12 new 3rd party integrations every quarter
30+ Data Centers worldwide; 45+ carrier peering; 200+ ISP Peering
40+ Global Office Countries with expanded International Virtual Number coverage to 100+ countries; localization for 16 languages, and service to China & India (ICB)
100+ ISV Partners; largest developer community in the cloud space – 40,000+ Developers, 30+ GLIP Integrations, 250 + RESTful APIs and Cloud Integrations

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If you’d like to learn more about RingCentral versus 8×8 and your other cloud phone system options, don’t hesitate to contact our consultants by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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