A large auto dealership on the West Coast realized it was time to upgrade to a new phone system. The employees had relied on an on-premises PBX for a while, but it proved inconvenient since the supplier had to send a tech to the dealership for all system changes and maintenance. They also experienced three phone system outages per year on average, with each incident taking a full business day to fix.
The dealership turned to one of our trusted partners for a cloud communications solution. After migrating to a cloud phone system, the auto dealer experiences more consistent support and the ability to make changes to the system on their own without third-party involvement. The dealership employees also enjoy improved external and internal communication capabilities. They particularly appreciate the ability to access the system via a mobile application, so they don’t have to give out their personal cell numbers to stay connected to clients and colleagues.
This story illustrates how much auto dealers can benefit from migrating their phone systems to the cloud. Businesses across various industries can contain costs and empower remote workers with unified communications as a service (UCaaS) software; those in the automotive industry are no exception. The advantages are expected to fuel a 16 percent compound annual growth rate for the automotive industry vertical in the global UCaaS market between 2022 and 2030, according to Grand View Research.
If you’re an auto dealer considering adopting a cloud phone system, these are the most notable reasons to take the leap and leave your on-premises phone system behind, according to Nextiva, RingCentral, and observations from our technology advisors.
1. Greater mobility.
Auto dealer employees can stay in touch at their desks, out on the lot, or on the go — no need to forward calls from your desk phone or give out your personal cell number.
2. Virtual sales strategies.
With the right unified communications platform, your sales associates can offer vehicle tours even if the potential buyer isn’t there in person.
3. Lower phone system spending.
Because of the lack of on-site hardware, your maintenance and upgrade costs should drop significantly. The cloud phone system supplier can push out upgrades automatically without sending a tech to your dealership.
With a cloud communications solution, you can quickly and efficiently on-board and off-board employees.
5. Better customer service.
Cloud-based communications software will usually enable you to connect with clients via digital channels and send out reminders and surveys via text and email. This allows you to accommodate modern consumer preferences and deliver better customer experiences.
Our technology advisors can help if you’d like to explore cloud phone system options for your dealership. We have extensive experience identifying the best unified communications platforms for our clients and have access to advanced tools and top providers in our expansive partner network. Our team can generate objective matrices comparing all your options to streamline the decision-making process. Overall, our clients usually save a significant amount of time and money by working with us instead of tackling the shopping-around process alone. On top of all that, our price parity guarantee means that partnering with Stratosphere won’t cost you more than going straight to the supplier.
Get started today by calling 877-599-3999 or emailing firstname.lastname@example.org to schedule a consultation.