In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.
Would you like to enhance your customer experience (CX) with reliable and secure cloud-based solutions? If so, you might want to consider 8×8, a leading provider of communication-related products for businesses of all sizes looking to enhance their customer experience and increase staff engagement.
Our consultants recently attended a presentation and “sales blitz” by this cloud solution provider and got a detailed look at their key offerings. Here’s some of what we know about 8×8 that we’d like to share with you, if you’re a business leader looking to improve your communication capabilities.
Provider Overview
Founded in 1987 and based in San Jose, Calif., 8×8 focuses on delivering cloud solutions that help companies transform both their team members’ and customers’ experiences. This vendor’s solutions give businesses the ability to communicate and collaborate effectively and quickly with a single system of engagement for contact center, voice, video and collaboration.
8×8 has earned recognition as a leading cloud-based communication solutions provider: For instance, the vendor has been named a leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for seven years in a row.
Unique Differentiator
8×8 has their own platform and native cloud contact center, rather than running on BroadSoft or another third-party cloud contact center like many of their competitors. This gives them a considerable edge, as their clients realize the benefits of an all-in-one platform and provider.
Featured Offerings
8×8 provides a wide range of communication solutions, such as VoIP business phone service, web conferencing, hosted PBX, virtual contact center, UC and more. Here are just a couple of their notable offerings.
Business Phone Systems: An X Series Business Phone System solution from 8×8 gives you a single cloud platform for meetings, voice, call center, collaboration and more. Select elements of the different plans (starting with X2) to meet your company’s specific needs. This solution is available for small businesses as well as larger enterprises.
Cloud Contact Center: Enhance your customer experience with a cost-effective X Series Cloud Contact Center. Choose the model that best fits your communication needs, from the X5 (voice contact center with predictive dialer) up to the X8 (multi-channel contact center with predictive dialer and advanced analytics).
Security and Compliance Guaranteed
Additionally, for clients that must comply with industry regulations, this vendor’s Virtual Office and Virtual Contact Center solutions are certified as compliant with the following standards:
- HIPAA
- FISMA
- CPNI
- ISO 27001
- ISO 9001
- UK Government ATO
- Privacy Shield Framework
- Cyber Essentials
For more information about 8×8 and other communication solution providers, contact our team of cloud consultants. We have experience working with various cloud solutions from a wide range of vendors in our partner network, which gives us the insight needed to serve as a trusted advisor to our clients. Our consultants can give you an overview of each offering’s weaknesses and strengths, and our price parity guarantee means working with us won’t cost more than going directly to the vendor.
To learn more, connect with us today by emailing sales@stratospherenetworks.com or calling 877-599-3999.
