Tech Talks: Cut Costs and Improve CX With Call Center Outsourcing Advisory Services

A man in the background points to a glowing symbol of a person wearing a phone headset in the foreground, symbolizing call center services.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Are you thinking about outsourcing your call or contact center operations to achieve a better customer experience (CX) and lower costs? Alternately, do you already outsource but don’t like the service you’re receiving and would like to find a new provider? If you answered yes to either of those questions, you should consider working with our team of trusted advisors and one of our partners, a call center advisory and referral firm, to streamline the process of shopping around and efficiently find the ideal business process outsourcing (BPO) supplier.

Here’s a brief overview of all the essential details about the firm, their process and the benefits of joining forces with them and our trusted advisors to locate a high-performing BPO provider without a difficult and time-consuming shopping-around process.

Provider Overview

Since 2013, this Minnesota-based firm has helped businesses identify BPO partners for call center services. With an extensive network of more than 500 carefully vetted U.S.-based, nearshore and offshore call centers and over 25 years of experience in the industry, they can quickly pinpoint your perfect match in their database. Rather than simply recommending the leading suppliers in the call center BPO space, they’ll conduct thorough research and filter your options based on a careful assessment of your unique needs.

Featured Offering: BPO Advisory Services

Working with a call center advisory firm to find the best possible call center outsourcing partner comes with numerous potential advantages for your business, including the following:

  • Improved performance
  • Lower costs
  • Better CX
  • Access to free objective guidance from industry experts
  • More time to focus on other vital aspects of your business

Our partner can save you a significant among of time and money by doing all of the research and vetting for you. Their process includes the following steps:

  • Assessing your company’s needs
  • Pinpointing your top requirements
  • Conducting an in-depth call center outsourcing provider search
  • Presenting you with a comprehensive comparison of top providers
  • Carrying out site visits and due diligence
  • Selecting the ideal provider
  • Performing ongoing monitoring of your outsourcing provider’s performance

They can serve companies with at least five call or contact center seats located anywhere around the world and across all industries.

If you’d like to learn more about this firm’s services, please contact our advisors. We have extensive experience in the call and contact center space and can help you identify solutions that meet your specific needs and support your organizational objectives. For details, give us a call at 877-599-3999 or email

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