After business leaders sent their teams home in response to the pandemic, they needed to find a way to ensure that their staff members could still communicate and collaborate effectively with coworkers and clients without access to on-site office phone systems.
Many have turned to Unified Communications as a Service (UCaaS) solutions to solve that dilemma. In 2020, global unified communications and collaboration revenue shot up 24.9 percent, reaching $47.2 billion, according to the International Data Corporation (IDC). With a wide range of benefits such as accessibility, cost containment, customer experience (CX) improvement, and scalability, it’s easy to see why numerous businesses chose this type of solution to empower workers, drive digital transformation and maintain competitiveness in the digital age.
If you’re considering switching from a traditional on-premises PBX to a cloud phone system, it’s important to thoroughly plan the cloud migration process, considering your objectives and the needs and preferences of your end users. In particular, take steps to avoid these common cloud migration pitfalls when transitioning from an on-prem system to a cloud phone system.
1. Not assessing your cloud supplier’s ability to accommodate intensive desk phone users.
Review how these individuals utilize their desk phone and all of its buttons and functions (e.g., user status buttons). Make sure that the UCaaS platform you choose has equivalent or similar features. Additionally, ask your desk phone intensive users whether they’re willing to switch to a cloud solution. Some might not be willing to do so.
2. Failing to consider coverage needs.
If you have a significant number of assistants covering others in your organization, consider how you’ll handle that when you switch to UCaaS.
3. Not planning for analog device support.
Keep in mind that some analog devices aren’t supported or recommended for utilization on a UCaaS platform. Examples include intercoms, overhead paging and elevator phones, among others. You can purchase this equipment as IP devices but should consider whether that route is best for your business. It’s wise to map these details out ahead of time to align with your goals.
4. Not asking your UCaaS provider about lower use or non-peak areas where desk phones aren’t frequently utilized.
Some cloud phone system suppliers don’t compensate for low-use areas. If your organization has an area that’s low use or a percentage of your business throughout the year is low use, be sure to point that out and review it with your provider.
If you’re interested in learning more about UCaaS solutions and how to find the best cloud phone system for your business, our trusted technology advisors have extensive experience helping companies select the right platform to support their organizational goals. We leverage advanced tools to quickly produce comprehensive comparison matrices and can assist with arranging demos, negotiating contracts with suppliers, and more.
Connect with our trusted advisors today by emailing firstname.lastname@example.org or calling 877-599-3999.