5 common misconceptions about Unified Communications as a Service (UCaaS)

A world map with white land and dark blue oceans with a glowing white overlay of simple circular people symbols connected by lines.An Illinois-based power company with multiple locations was struggling because their on-prem phone system couldn’t support mobile and remote workers. The organization reached out to our technology advisors, who conducted a cost analysis and assessed how much the organization’s legacy multi-site PBX cost them in terms of maintenance, support and trunking.

We also considered how much they would need to spend to add mobile and remote work capabilities to their on-prem system. It became apparent that switching to a Unified Communications as a Service (UCaaS) platform made the most sense for the company in terms of finances and functionality.

Many other companies have similarly decided to switch from on-prem to cloud phone systems in recent years to accommodate remote and mobile members of the workforce. Due to growing demand, the global UCaaS market is expected to expand at a compound annual growth rate (CAGR) of 13.4 percent from 2021 to 2028, reaching $69.93 billion by the end of that period, according to a Fortune Business Insights press release.

If you’re considering UCaas for your company, it’s vital to assess all the pros and cons of switching from an on-prem PBX to a cloud solution. However, some drawbacks you’ve heard rumors about could be common misconceptions about cloud phone systems. Here are a few UCaaS myths you should know the truth about before you decide.

A blue image with a globe, chains of circles connected by line segments, and text stating that , the global UCaaS market is expected to expand at a compound annual growth rate (CAGR) of 13.4 percent from 2021 to 2028.

1. Call quality will be lower with UCaaS compared to an on-prem phone system.

With high-speed internet and adequate bandwidth, your business can enjoy high levels of call quality via a cloud-based system, according to Intermedia. If you’d like to ensure call quality across multiple sites, deploying an SD-WAN solution can help. Some UCaaS suppliers also offer SD-WAN, so you can obtain both products from a single source.

2. The cloud isn’t as secure as on-prem phone systems.

Many UCaaS providers offer built-in security and compliance capabilities to combat evolving cyber threats. Be sure to ask, however, when evaluating your options.

3. Cloud migration means you must ditch all your on-prem phone system equipment.

If you’ve already invested in phone system hardware such as headsets, it’s often possible to find a UCaaS platform compatible with your pre-existing materials.

4. Migrating to a cloud phone system is complicated and expensive.

With assistance from the UCaaS supplier’s team and our advisors, the migration process can be relatively quick and painless. For more information, check out our previous blog, “4 Cloud Migration Pitfalls to Avoid When Moving From an On-Prem Phone System to UCaaS.” Additionally, many businesses often find that switching to UCaaS lowers spending due to eliminating hardware and maintenance costs.

If you want to learn more about UCaaS, our trusted advisors can provide information on various options from leading suppliers in our extensive partner network. After assessing your needs and goals, we can leverage our expertise and advanced tools to generate comparison matrices showing how all your options stack up against each other.

Our advisors typically save our clients a significant amount of time and money they would have spent shopping around on their own (including conducting research, meeting with providers and scheduling demos). On top of that, our price parity guarantee means working with us won’t cost you more than going straight to the supplier.

Start your UCaaS journey today by scheduling a consultation with our advisors: Call 877-599-3999 or email sales@stratospherenetworks.com to connect with our team.

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