To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
A technology-powered sports and entertainment company needed assistance with customer service requests across various locations. The business decided to leverage a cutting-edge enterprise labor platform to connect with skilled hourly workers seeking employment on a per-shift basis. By tapping into a vast network of highly qualified professionals, the organization achieved savings of 40 percent on cost per call compared to utilizing internal agents. On top of that, the ability to dynamically scale their workforce to match inbound request volume halved customer wait times.
If you’re struggling with a call center staffing shortage and want to find qualified agents and deliver a better customer experience (CX), we recommend looking into the same enterprise labor network. Our technology advisors recently met with representatives of the supplier that maintains the staffing solution and reviewed the advantages of their software and services. Here’s some crucial information about the provider and platform to help you make a well-informed decision.
Provider overview
This New York-based company has been revolutionizing the business process outsourcing world since 2015 with a platform that fractionalizes labor into shifts. They’ve created an enterprise labor network that businesses can draw on to address staffing shortages and accommodate seasonal spikes in demand. Their platform connects companies with more than 1 million hourly workers in over 57 countries for roles such as customer service, mystery shopping, and merchandising. Major corporations like Google, Facebook, Deloitte and Circle K rely on this provider’s technology and network to connect with qualified individuals fast.
Featured offering: Enterprise labor network for companies and hourly workers
For businesses that need workers on a per-shift basis, this supplier offers a two-part solution: a pool of qualified personnel and a platform that makes it easy to communicate with, manage and pay them. The provider handles all recruiting, hiring and training. Pricing for companies includes a fee for utilizing the platform on a month-to-month or multi-year contractual basis. Other than the cost of accessing the platform, you’ll only need to pay for the labor you use.
This solution offers numerous features and advantages for business owners and leaders:
- Ability to rapidly identify qualified workers based on in-depth profiles
- Streamlined onboarding process
- Automated scheduling workflows
- Ability to fill slots in minutes with in-app and SMS shift dispatch
- Real-time metrics for performance monitoring
- Reviewing capabilities to highlight and reward standout performers
- Next-day payment for workers
- In-app and SMS text messaging for convenient communication
Overall, this supplier’s staffing solution allows companies to tap into a larger pool of experienced professionals and flexibly accommodate fluctuations in customer demand – all while lowering the total cost of labor.
Our trusted advisors can assist you if you want to learn more about business process outsourcing solutions from this supplier and others in the marketplace. We can leverage our experience and partner network to identify providers that meet your requirements and utilize advanced tools to create an objective comparison matrix showing how different suppliers and solutions stack up against each other. Additionally, our price parity guarantee means working with us won’t cost you more than going straight to the supplier.
Call 877-599-3999 or email sales@stratospherenetworks.com to explore your options.
