To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
Customer care executives at a consumer banking company sought ways to enhance customer experiences while reducing spending. They reached out to one of our partners, a leading call center outsourcing solution supplier, for assistance finding a better business processing outsourcing (BPO) partner.
Our partner worked with the client to determine their top criteria: They wanted a nearshore provider that could provide customer service via voice in English 24/7. Additionally, the outsourcing partner needed to comply with HIPAA, SOC1, SOC2, and PCI. From a pool of over 1,000 BPO providers, the firm narrowed the options to 10 that precisely fulfilled the client’s requirements.
The 10 finalists gave oral presentations to the CX executives. Based on that information, in addition to site visits, the clients decided on a nearshore outsourcing service provider that could deliver exceptional customer service in fluent English and at a lower cost than their previous U.S.-based BPO partner. Ultimately, the banking company slashed outsourcing costs by 55 percent. They also saved dozens of hours they would have otherwise spent researching and vetting call centers on their own without access to our partner’s network and expertise.
If you’d also like to cut costs while delivering a better CX, you should consider contacting the same call center outsourcing solution provider. During a recent meeting, our technology consultants reviewed the details of the firm’s services and how they can help businesses across various industries enhance customer service without breaking the bank. Here’s some essential information to mull over as you consider the future course of your approach to call center outsourcing.
Provider overview
Since 2013, this firm’s expert staff has helped businesses sift through thousands of options and find their ideal outsourcing partners. Their team has over 25 years of experience in call center and business process outsourcing, and they maintain a network of more than 500 pre-vetted best-in-class nearshore, offshore, U.S.-based, and at-home outsourced call centers.
Featured offering: Call center outsourcing services
It’s not easy keeping a call center staffed with qualified agents these days. If you’re struggling with high turnover and high costs in your internal contact center or are dissatisfied with the price tag and performance of your current outsourced call center, this BPO solution provider can find your perfect partner for affordable, high-quality customer support. Typically, they achieve a 20 to 30 percent cost reduction for their clients.
Instead of recommending the most popular call centers, this firm will assess your specific needs and review various outsourcing partners to find one that makes sense for your business. If you have at least five call or contact center seats located anywhere worldwide, they can assist you with the following process:
Identifying your requirements
Conducting a thorough search
Presenting you with a competitive analysis of top contenders
Arranging site visits
Selecting your perfect BPO partner
Monitoring your outsourcing provider’s ongoing performance
Our consultants can assist you if you’d like to explore your call center outsourcing options. We have connections with multiple call center outsourcing solution providers and can leverage our experience and expertise to recommend the best choice for your company.
Take the first step toward finding your ideal business process outsourcing partner today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
