Tech Talks: AI-powered CX platform can cut customer support costs by 40%

A person working on a laptop holds an icon that says "AI" for artificial intelligence, alongside chat bubble icons.To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.

A content distribution company serving over 19 million subscribers was struggling with high costs for email and phone support and long wait times. They turned to a solution in our portfolio to integrate WhatsApp and artificial intelligence to automate common customer requests. With an AI-powered solution for social and reputation management, the content distributor was able to slash customer support costs by 40 percent.

If you want to deliver better customer and employee experiences while containing costs, you should consider the same suite of AI solutions. Here’s some essential information about this offering to help you make a well-informed purchasing decision.

AI-powered customer experience platform: Key features and benefits

Within the next 6 to 12 months, the following AI-powered solutions will all be a unified offering on a single platform.

  • Customer conversations solution

    • Voice, SMS and video communications

    • Desktop and mobile applications

    • Conversational analytics

    • Workflows

    • Integrations

    • Customer to team collaboration

  • CX solution

    • AI contact center functionality

    • AI-powered voice and chatbots

    • All digital channels available

    • Advanced journey orchestration

    • Analytics

    • Optimization

  • Brand management solution

    • Social media management

    • Brand monitoring capabilities

    • Review management

    • Analytics

    • Reputation management features

    • AI-powered chatbot

This CX offering is well-suited to high-volume and high-complexity environments (e.g., business process outsourcing companies) with an appetite for integration, automation, and customer journey orchestration.

Our team of technology advisors can assist you if you want to explore CX, contact center and AI solutions for your business. We efficiently identify the best technology offerings with detailed comparison matrices, access to niche products and services you wouldn’t otherwise hear about, the latest market data, and partnerships with best-in-class suppliers. With over 20 years of IT experience, we’ll serve as your tech advocates and save you significant time and money.

Start now by calling 877-599-3999 or emailing

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