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A content distribution company with over 19 million subscribers struggled to serve their sizable customer base with a legacy support platform. The dated technology meant high phone and email support costs, long wait times, and zero automation for customer requests.
The business turned to an AI solution in our portfolio to eliminate those issues. After connecting a bot to their backend systems, they tackled over 5 million routine customer inquiries with artificial intelligence alone. Thanks to the contact center AI and automation, the company slashed support costs by 40 percent while also reducing wait times and building trust.
If you want to deliver better customer experiences (CX) without overworking your human employees, you should also consider deploying AI for customer service.
AI for customer service: Key features and benefits
If you’re facing pressure to adopt AI and quickly demonstrate return on investment (ROI), these AI bots and automation tools can produce rapid results in your contact center. Chances are that there are functions that your organization could automate, achieving clear financial benefits in addition to making life easier for your agents and clients.
AI can improve your contact center operations through these use cases:
Answering routine questions from customers
Automating customer service requests (e.g., providing delivery status)
Filling in for live support staff during off hours and holidays
Automatically generating tickets for cases that need attention from human agents
Transferring complex requests to live agents when needed
Interacting with clients in a human-like way with natural language processing (NLP)
Our trusted technology advisors would be happy to help if you want to explore contact center AI solutions. Instead of spending hours attempting to navigate the marketplace on your own, take just a few minutes to tell us about your needs, and we’ll utilize the world’s most powerful decision-making platform to generate a detailed comparison matrix showing how your top 3 CX AI options stack up side by side.
Start today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
