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A pediatric healthcare provider wanted to replace their outdated phone system. With their old system, patients got stuck in the queue and experienced dropped calls and long wait times. The provider needed a new contact center solution that could handle high call volumes and support better patient experiences.
The care provider replaced their problematic phone system with a cloud contact center platform from our portfolio. This Contact Center as a Service (CCaaS) solution has significantly enhanced the patient experience by eliminating dropped calls and long wait times. Additionally, the platform has improved employee and supervisor experiences with features like real-time analytics, advanced reporting, and wallboards.
If your small or midsize business could benefit from a better contact center solution, you should consider deploying the same platform. Here’s some essential information to help you evaluate this CCaaS offering and make a well-informed buying decision.
Cloud contact center solution for small and midsize businesses: Key features and benefits
This intuitive cloud contact center solution is particularly well-suited to small and midsize businesses (5 to 75 end users) in the healthcare and financial industries. It’s also cost-effective and usually takes only 3 or 4 weeks to deploy.
Notable features and advantages include but are not limited to the following:
Multi-channel communications (voice, chat, email, SMS, social)
Skills-based routing
Queue callback
Interactive voice response (IVR)
Supervisor remote control capabilities
Custom reporting
Cradle-to-grave insights
Real-time wallboards
Phone system integrations (Avaya Cloud Office, RingCentral Office, 3CX, NetSapiens, Metaswitch, etc.)
Our team of technology advisors can help if you want to explore contact center solutions. With over 20 years of IT and telecom experience, the latest market data, partnerships with market-leading CCaaS suppliers, and detailed comparison matrices, we can rapidly narrow your options from double-digits to the top 3 that meet your specific needs. Once we’ve pinpointed those standout solutions, we’ll conduct an in-depth analysis to find the ideal platform that aligns with your goals.
Get started by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
