Tech Talks: Deliver a Great CX With This Cloud Contact Center for Salesforce Solution

A woman in a black suit jacket and white shirt underneath holds a smartphone against a backdrop of blue sky and clouds to symbolize cloud contact center capabilities.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Now more than ever, staying connected with your clients from anywhere and delivering a standout customer experience (CX) is vital if you want your business to not only survive but succeed long-term. Having the right Unified Communications as a Service (UCaaS) and/or Contact Center as a Service (CCaaS) solution in place can make a huge difference in terms of the level of customer service your team is able to provide.

With flexible, cloud-based platforms that integrate with your CRM software, your agents can offer fast, personalized responses to all your customers’ questions and issues. One of our partners offers just that type of solution: Cloud contact center software that integrates with Salesforce to give users all the info they need to provide an exceptional CX.

Our team of trusted advisors recently met with representatives from this supplier to go over their contact center for Salesforce platform. Here’s a brief rundown of everything you should know about this provider and what they can do for your company.

Provider Overview

Since 2001, this supplier has helped businesses around the world communicate more efficiently with cutting-edge cloud-based solutions. They deliver high-quality, flexible and scalable UCaaS and CCaaS software to facilitate connection and collaboration across various channels, including voice, video, messaging and more.

Featured Offering: Contact Center for Salesforce

This omni-channel cloud-based solution is built specifically to sync up seamlessly with Salesforce (including CTI, IVR and more), giving your agents easy access to insights and data needed to drive personalized customer interactions and build strong relationships.

This platform comes with the following advantages and features to boost productivity and empower your agents to cultivate strong connections with customers:

  • Full UC capabilities, including voice, video conferencing and messaging, among others.
  • Intelligent routing of calls, email, chats and so on to the most suitable agent for each inquiry.
  • Real-time call transcription and agent assistance driven by AI.
  • Complete access to Salesforce data – e.g., allowing for pop-ups with CRM info and call history.
  • In-depth contact center analytics.
  • 99.999 percent availability, guaranteed by ongoing performance testing.
  • And more

If you’d like to learn more about this cloud-based contact center solution and how it compares to the competition, our team of trusted technology advisors would be happy to assist you. We have extensive experience working with cloud offerings from various providers in our partner network, and we can provide you with a side-by-side, objective comparison of all your options.

On top of that, because of our price parity guarantee, working with us won’t cost you any more than going directly to the supplier. To learn more about our advisory services, please call 877-599-3999 or email

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