Tech Talks: Cloud Contact Center Platform Drives Efficiency for Small Businesses

An illustration of a shape of a cloud contains various symbols, including a pair of hands shaking, laptops and other smaller clouds, to symbolize cloud computing.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Delivering an outstanding customer experience (CX) and keeping up with consumers’ evolving expectations has become essential for any business that wants to remain relevant and competitive in today’s increasingly digital world. However, many small businesses have limited resources to draw on as they seek to enhance CX. One of our trusted partners, a leader in the cloud communications solution space, has sought to specifically address the needs of companies with 150 or fewer employees with a Contact Center as a Service (CCaaS) offering that supports exceptional customer service while increasing efficiency and helping you maximize your return on investment.

If your organization is looking to make your current budget go further and improve your team’s ability to deliver a great CX, here are some key details you should know about this supplier and their cloud contact center offering.

Provider Overview

Based in New Jersey, this supplier has 20 years of experience delivering VoIP solutions to businesses of all sizes as well as consumers. In addition to their cloud contact center offering, the company delivers programmable cloud communications APIs and Unified Communications as a Service (UCaaS) solutions to help organizations across all industries stay connected and maintain a competitive edge. They serve upward of 100,000 businesses around the world and have earned recognition as a leading cloud communications solution provider from Frost & Sullivan as well as Gartner.

Featured Offering: Contact Center as a Service (CCaaS) for Small Businesses

With this supplier’s user-friendly omnichannel cloud contact center platform, your agents will have all the tools they need to deliver a memorable CX that keeps your clients coming back for years to come. Make productivity possible from any location and boost performance with these key features and advantages.

  • On-demand scalability for growing organizations and seasonal fluctuations in demand
  • CRM integration with click-to-dial and auto-dial from within your CRM
  • AI-driven efficiency with dynamic routing, self-service, post-call analysis, and agent assistance during calls
  • Ability to check presence and set status
  • Click-to-dial capability
  • Call whisper feature for agent coaching
  • Easy configuration with zero coding, add-ons or downloads

This supplier’s reliable cloud platform integrates with numerous apps, including the following:

  • JobDiva
  • VisuWell
  • Microsoft 365
  • G Suite
  • Microsoft Dynamics
  • Bullhorn
  • HubSpot
  • Krisp
  • Coronet
  • PhoneWagon
  • Salesforce
  • Volusion
  • ConnectWise
  • SugarCRM
  • Zoho
  • Surfly
  • Clio

If you’d like to learn more about this supplier’s cloud contact center offering and other options on the CCaaS market, our trusted technology advisors would be happy to help you weigh your options and find the perfect platform for your business. By leveraging our extensive experience working with leading CCaaS suppliers and advanced tools, we can save you a significant amount of time and money shopping around and present you with side-by-side objective comparisons of offerings that meet your specific requirements. Additionally, because of our price parity guarantee, working with us won’t cost you any more than going directly to the supplier.

Learn more about our advisory services and connect with our team today by calling 877-599-3999 or emailing

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