Tech Talks: Get Agents Work-From-Home Ready in 48 Hours With Cloud Contact Center Software

Cloud icon against a gray background with app icons.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

The current public health crisis has resulted in a mass migration to remote work, as organizations around the world seek to comply with social distancing guidelines and slow the spread of coronavirus disease 2019 (COVID-19). At the same time, many businesses have experienced a surge in customer inquiries and call volumes, as clients seek to reschedule appointments and ask about the pandemic’s impact on the delivery of products and services. As a result, maintaining optimal contact center performance is more vital than ever.

If you need robust work-from-home capabilities for your contact center agents fast, we strongly recommend that you consider a Contact Center as a Service (CCaaS) offering from one of our suppliers. Our trusted advisors recently checked in with representatives from a leader in the cloud contact center software space who’s offering a free trial of their CCaaS platform to businesses and government agencies looking to transition their teams to working from home. Here’s everything you should know about this supplier and what they can do to help your organization respond to the current situation.

Provider Overview

This supplier is a pioneer in the contact center software space, with more than 15 years of experience working with cloud technology. Today, their software helps 390,000 cloud contact center agents in more than 100 countries connect with customers and deliver an outstanding CX. By leveraging the reliability, scalability and flexibility of the cloud, this software provider helps organizations across various industries gain a competitive advantage and transform customer interactions.

Featured Offering: Contact Center Software Designed to Optimize CX

To help organizations transitioning their team members to remote work arrangements and taking on larger volumes of customer interactions due to the pandemic, this supplier is offering a 60-day free trial of their enterprise-grade cloud contact center solution for new customers. This deal is available through June 30, 2020 and doesn’t require a contract with the software provider.

Some key benefits and features of this platform include the following:

  • Deployment in 48 hours or less
  • IVR and ACD
  • Omnichannel communication capabilities (voice, chat and email)
  • Voice recording
  • Integrated softphone
  • Screen recording ability
  • Advanced analytics for coaching and performance improvement
  • And more

If you’d like to learn more about cloud contact center software from this supplier, our trusted advisors can answer any questions you have about the platform. We can also provide you with a side-by-side objective comparison showing how this CCaaS offering compares to similar software from other providers in our extensive partner network. Taking your objectives and pain points into account, our tech experts can help you identify the platform that will benefit your organization the most. Additionally, because of our price parity guarantee, working with us doesn’t cost any more than going directly to the solution provider.

Call 877-599-3999 or email to learn more and get in touch with our contact center software experts.

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