Tech Talks: Prepare Your Contact Center for the Future With Cloud-Native Architecture

Close up of a man using a tablet with a glowing cloud icon in a glowing circle hovering over it, representing cloud computing.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

In our increasingly digital world, cloud computing has become essential for all kinds of businesses seeking to deliver a great customer experience (CX) and advance their digital transformation efforts. Due to the flexibility and accessibility of this type of technology, the global public cloud infrastructure market is projected to grow 35 percent this year, reaching $120 billion, according to Forrester Research.

If you want to ensure your company stays competitive at a time when cloud technology is everywhere and CX is paramount, you might want to look into Contact Center as a Service (CCaaS) software. One of our partners offers a contact center platform with cloud-native architecture that will ensure your company is prepared to meet evolving consumer needs. If you’d like to future-proof your contact center while giving your agents all the capabilities they need to provide exceptional customer service, here are some key details you might want to consider about this supplier and their software.

Provider Overview

Since their founding more than 30 years ago, this contact center technology supplier has made more than 70 billion standout customer experiences possible for companies in over 100 countries. With software crafted for innovation and flexibility, they provide a secure and reliable tool for delivering highly personalized service from any device and any location. They serve organizations across a wide variety of industries – including healthcare, financial services, media and telecom, retail, government, and education, among others. For their achievements in the cloud contact center space, they’ve also earned recognition as a leader in the Gartner Magic Quadrant for Contact Center as a Service.

Featured Offering: Future-Proof Cloud Contact Center Software

This supplier’s cloud contact center platform drives innovation and integrates voice and digital channels to empower agents to provide the best possible service, become more productive and make more sales. Notable features include the following:

  • Cloud-native architecture (AWS with microservices)
  • Easy on-premises to cloud migration process
  • Artificial Intelligence (AI) and machine learning to help agents deliver the best CX
  • High-level flexibility and scalability

If you’d like to learn more about cloud contact center software from this supplier or others in our partner network, don’t hesitate to reach out to our team of trusted technology advisors. We have experience working with a wide range of CCaaS offerings from various providers and can quickly produce objective comparison matrices to help you identify the best possible option for your business. Additionally, because of our price parity guarantee, working with us won’t cost you any more than going straight to the supplier.

To learn more, give us a call at 877-599-3999 or email

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