Tech Talks: Revolutionize customer experiences with custom-built generative AI solutions

A shiny metallic robot hand, palm up, holds a glowing circuit board symbol with AI at the center. To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.

An education services company provides learning content and has an active community looking for professional expertise and personal recommendations on how to approach various challenges in their market. They were looking at opportunities to expand the reach of their curated content, improve user engagement, and provide more compelling discoverability experiences for end users leveraging generative AI.

With one of our solutions, the company created a custom large language learning model (LLM) ecosystem that turns education resources and document content into tailored guidance for the site’s end users. This is just one example of how businesses can transform customer experiences with customized AI.

Generative AI has rocketed to the top of many companies’ top priorities in the last year. This has been driven by the explosion in broader consumer interest, break-speed innovation in foundational technical capabilities, and the realization of compelling business value delivered with early AI solutions. We are still in the early stages of understanding and proving how generative AI can enable new use cases and address past pain points.

If you want to harness the power of AI to deliver better experiences, you should look into working with a partner on a customized LLM implementation to leverage data to enhance existing products and services and optimize operations.

Generative AI implementation overview: Key features and benefits

If you’re interested in investing in generative artificial intelligence, we can help you define your goals and desired outcomes and proceed with an LLM deployment customized to support those objectives. Depending on what you want to achieve with AI, there are various options for implementation:

  • Hosted LLM (e.g., ChatGPT) with prompt engineering
  • Hosted LLM with chaining plug-ins and tools
  • Private LLM with retrieval-augmented generation leveraging internal data and document repositories
  • LLM fine-tuned for a specific domain/purpose

Potential use cases are still emerging as this is a rapidly evolving technology.

To provide another example of how businesses are already leveraging generative AI to optimize experiences, consider a high-tech software company that provides a data integration product specialized in collecting and routing data across their customers’ environments. As the company has scaled, it has become more challenging for the tech support team to resolve customer tickets within a reasonable amount of time. They were interested in a better path to enable their internal tech support teams, allow for more customer self-service, and provide an improved overall customer experience with quicker mean time to resolution of issues.

With one of our solutions, the client gained a better understanding of their support data; leveraged generative AI to provide a more effective semantic search option across product materials, knowledge bases and training content; and integrated generative AI chat interfaces into support channels to speed tech support case needs and customer inquiries directly.

Our technology advisors can assist you if you want to explore business AI solutions. We can leverage exclusive research, detailed comparison matrices, and our 20+ years of IT industry experience to rapidly identify the right products and services for your organization based on your specific requirements. Why spend dozens of hours vetting your options on your own when we can streamline the process by doing the homework for you?

Call 877-599-3999 or email to start your transformation today with an AI assessment.

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