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A medical practice with over 500 locations and more than 5,000 employees was dealing with hundreds of IT suppliers, which led to a dizzying array of invoices as well as problems with compatibility and visibility. The practice’s staff wanted to spend less time on supplier and inventory management and more time focusing on patients.
To streamline operations, the organization deployed IT service management software from our portfolio. The platform consolidated the practice’s 300+ suppliers, increased network visibility, and automated and customized support needs across all locations. Additionally, the software includes built-in inventory management and consolidated billing. Subsequently, the practice saved over 80 IT hours per week.
If you want to streamline IT service management across multiple sites while lightening the workload for your internal staff, you should consider implementing the same software. Here’s some essential information you should know about this offering before you make a purchasing decision.
IT service management software: Key features and benefits
If your team is overwhelmed trying to manage numerous suppliers across multiple locations, this IT service management software can lower their stress levels by simplifying and streamlining operations. This integrated platform offers increased clarity and control and improves security by enabling you to monitor your entire technology stack with a single solution.
Notable advantages and capabilities include
Inventory tracking for all services and equipment
Omnichannel incident alerting
Monitoring for all IT services
Support case creation automation
Consolidated invoice management and automation
Automation of repetitive tasks and workflows
Analytics and reporting for all locations
Voice configurations
Phone system and contact center controls
Customizable support workflow
Tier-3 support
And more
This platform is best suited for businesses with multiple sites, particularly in healthcare, banking and finance, professional services (law and accounting firms), manufacturing, and retail.
Our technology advisors are here to help if you want to explore IT solutions for your business. With 20+ years of IT industry experience, an extensive partner network of leading suppliers, the latest market data, and a tool that instantly generates detailed comparison matrices, we can efficiently identify products and services that align with your unique needs and goals.
Get started by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
