Tech Talks: Zailab Offers a Next-Gen Contact Center Solution

zailab logoIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

Could your small business benefit from a scalable, flexible cloud-based contact center solution? Our expert cloud consultants recently learned about a product that could be right for your organization. Representatives from Zailab, one of our strategic partners and a cloud contact center solution provider, recently met with our team. Here’s an overview of what they have to offer and how their product could help your organization optimize operations and boost efficiency.

Provider Overview
Zailab – a next-generation cloud-based contact center platform- launched in the U.S. in March 2018. The company aims to address the problem of contact center agent offshoring. Zailab is leveraging cloud technology to transform the contact center software industry and give even the smallest businesses access to enterprise-grade solutions that allow them to employ agents closer to home.

Zailab has offices around the world, with headquarters in Dublin, Ireland, and its development hub in Cape Town. The company is also opening offices in Antwerp, Belgium as well as locations in the U.S. By 2019, Zailab’s solution will be available in 53 countries around the globe.

Featured Offering: A Next-Gen Cloud-Based Contact Center Solution
Zailab’s contact center platform is ideal for smaller organizations (100 agents or fewer). It’s easy to set up, allowing your business to deploy its contact center in just minutes. Additionally, the solution continuously enhances itself through machine learning, and it has a single waiting room that routes interactions across all channels and lets you prioritize the most significant interactions.

The pricing is also based on consumption, so your organization won’t have to pay for features you don’t use. There is no monthly per seat charge. While this offering is beneficial for all businesses, it’s particularly fitting for organizations with seasonal peak times. Additionally, it serves as a unique disaster recovery/business continuity solution.

Zailab’s contact center software includes the following features:

  • Omnichannel
  • Intelligent routing
  • CRM integration
  • Real-time reporting
  • Quality assessment
  • Inbound, outbound, and blended
  • Recording
  • Workforce management

Zailab also offers contact center hardware, including the ZaiAgent, an immersive workspace; the ZaiKiosk, which lets clients speak to agents via video; and the ZaiConsole, which operates as a team leader dashboard for call center managers.

If you’d like to learn more about Zailab or solutions and services from other vendors, our team of expert cloud consultants can help. We have experience working with a wide range of solutions from various providers in our extensive partner network, which gives us a level of insight that allows us to serve as a trusted advisor to our clients.

Your business won’t be able to purchase this solution directly from the vendor, so let our consultants guide you. Whether you go through us or purchase a solution directly from the supplier, the cost will be the same. We have a price parity guarantee. Additionally, partnering with us will save your business both time and money, since we can inform you of the strengths and weaknesses of each provider and show how they compare to other vendors. Your organization will benefit from making a decision based on a truly agnostic and thorough assessment at no extra cost.

Whether you’re a larger enterprise or a small to midsize business with a limited budget, our consultants can recommend cloud and security solutions that meet your specific needs. Get in touch with us today by emailing or calling 877-599-3999.

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