You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated.
There is one way to make high call volumes more manageable without hiring additional staff members: Cloud contact center software with artificial-intelligence-powered features like intelligent chatbots and interactive voice response (IVR) systems.
Our contact center consultants have noted that plumbing businesses stand to benefit considerably from Contact Center as a Service (CCaaS) platforms that leverage AI to take care of routine and mundane tasks. If you want to provide great customer service on a budget, here are some of the most notable advantages of cloud contact center software for your plumbing business.
1. No more playing phone tag with clients.
With an intelligent IVR system or chatbot, your clients can self-serve for simple tasks like booking their next appointment. That means no more tedious back-and-forth process where customers and staff keep calling each other and leaving voicemails. AI helps everyone stop flushing time down the toilet.
2. Cost containment.
With AI handling a portion of the workload, you can get more work done without hiring additional staff members, lowering labor costs for your business. Savings related to staffing is one of the most significant advantages of conversational AI solutions like chatbots and IVRs. In fact, by 2026, Gartner predicts that conversational AI implementation in contact centers will reduce agent labor costs worldwide by a whopping $80 billion.
3. Greater efficiency and accuracy.
AI can perform tasks like note-taking and appointment-setting faster and more accurately than humans. A smart IVR system or chatbot will also answer clients’ questions consistently, ensuring precise communication. While the bots flawlessly execute these routine responsibilities, your human staff members can focus more on complex tasks requiring non-robotic empathy and judgment.
4. Happier customers.
Cloud contact center software with AI can lead to significantly improved customer experiences since it allows people to self-serve if they prefer to do so and spend less time on hold and waiting for calls back from your staff. Your clients will save time and have a more favorable impression of your company, fostering long-term loyalty.
If you’d like to explore your cloud contact center options, our consultants can leverage their extensive CCaaS marketplace knowledge, vast partner network, and objective side-by-side comparison matrices to streamline the purchasing process and find your ideal supplier for an intelligent IVR, chatbot, or full cloud contact center software deployment. Why waste dozens of hours researching providers and arranging demos when we can do all the hard work for you? Once you’ve selected the best solutions for your business, we can ensure deployment goes smoothly with our white-glove project management services.
Explore your options today by calling 877-599-3999 or emailing sales@stratospherenetworks.com to book a consultation.
