Author Archives: Lori Leonardo

How chatbots improve customer experience (CX)

As you read this blog entry, it won’t be long before a speech bubble pops up on the lower right side of the screen, greeting you and asking if you need help. Chatbots like this have become commonplace on corporate … Read more >

How to measure CX: 7 key customer experience metrics to monitor

If your spouse or partner sat you down and told you they feel like you tune them out and don’t care about them, you’d know that your relationship was in imminent danger if you didn’t adjust your behavior. That’s the … Read more >

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